Originally Posted by
AnotherPilot
Line guys remember the condescending customers are and they don't get the same service. What goes around comes around and you'll really shoot yourself in the foot.
I agree he should have handled it different, but keep in mind what you said works both ways. When service at an FBO gets poor, the first thing pilots will do is start buying fuel (or as much as possible) somewhere else. The FBO loses nothing if you don't get his coffee and ice, but it loses a lot when you don't sell fuel.
Many of us former ramp rats know all about the PTOs and lav cart "problems."