When I was commuting I used them about 70% of the time... top notch 99% of the time.... only one time did I have a problem and that was a gate agent in ATL who told me that to get the jumpseat I had to list 1 hour prior.... I said.."ma'am... I was halfway between IND at ATL one hour prior"... she insisted she couldnt list me.... about 5 mins later a supervisor walked up.. inquired as to whether I had been accomodated... when she started to tell her story she was summarily cut off and I was waved over by the super...given a JS card and off I went. fwiw..i ended up in business class as is on par if they had seats avail.... AIR TRAN always JS friendly. Hated it when they pulled out of my local airport.
|