Keep in mind tha this past year the British Airports Authority helped BA, and many other airlines lose piles of luggage when they had the security threat regarding liquids and the direct threat to Heathrow and other UK airports, so that one incident alone would account for much of those 28 bag's (per thousand). And the lack of crews would be flight attendants, not pilots.
Not to excuse BA outright of course, who are charging exorbinant amounts for extra bag's, so really have no excuse for loseing a single one beyond outside influences beyond their control.
That all said, apparently we didn't have much of a problem (with our two little flights per day) with bag's out of there. But man, what a calamity for crews departing. Any one who has gone through their ridiculous crew screening will have a story to tell.
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