Delta first, Southwest last in survey
Triangle Business Journal by Chris Bagley, Staff Writer
Date: Monday, October 17, 2011, 9:57am EDT
Delta soars among business travelers.
The two largest airlines operating at Raleigh-Durham International Airport rank at the top and bottom of the spectrum in terms of the business-travel experience, according to a trade publication.
Delta Air Lines (NYSE: DAL) – Raleigh-Durham’s No. 2 airline in terms of passenger numbers – finished first among five major U.S. airlines in an annual survey by Business Travel News . Southwest Airlines (NYSE: LUV) – Raleigh-Durham’s leading carrier by traffic – ranked last.
Business Travel News compiled the rankings based on 400 travel managers’ and buyers’ evaluations of the five carriers on 10 criteria, including price value, customer service, complaint resolution, and flexibility in negotiating transient fares and prices for meetings, services, and amenities.
Recent mergers played an important role in the rankings. BTN considered Southwest and its recently acquired Air Tran Airways together, though they are only beginning to integrate their operations.
Ditto for United Airlines and Continental Airlines , which came in second despite Continental’s top finish last year. The two have shared a corporate parent, United Continental Holdings (NYSE: UAL) since last year, and BTN said some travel managers suggested that the airlines lost the top spot this year because of integration-related issues.
As for Southwest and AirTran, “Respondents saw little flexibility from the carrier in structuring preferred airline agreements and reported difficulty in booking some of its airfares through preferred channels,” Jay Boehmer wrote in BTN’s report.
Meanwhile, Delta appears to have smoothly integrated Northwest Airlines, which it acquired in 2008, some travelers said. And Delta benefits from advanced television service that Northwest had installed in many of its planes pre-acquisition.
US Airways (NYSE: LCC) finished third in the survey, and American Airlines (NYSE: AMR) finished fourth. The airlines are No. 3 and No. 4 at Raleigh-Durham in terms of passenger numbers.
Travel managers credited US Air’s improvement from last place in 2010 to increased flexibility in negotiating rates and services.
At 24/7 Wall Street, writer Douglas McIntyre opined that American slipped from second place partly as a result of service cuts that the carrier has made amid eroding finances. McIntyre also noted that American’s share price has plunged 60 percent from its 52-week high, while other carriers have fallen only 25 to 40 percent.
Major carriers have been beset this year by rising fuel costs and falling passenger numbers, even as regional airlines report increased traffic, both at Raleigh-Durham and nationally.
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Delta first, Southwest last in survey
Triangle Business Journal by Chris Bagley, Staff Writer
Date: Monday, October 17, 2011, 9:57am EDT
Delta soars among business travelers.
The two largest airlines operating at Raleigh-Durham International Airport rank at the top and bottom of the spectrum in terms of the business-travel experience, according to a trade publication.
Delta Air Lines (NYSE: DAL) – Raleigh-Durham’s No. 2 airline in terms of passenger numbers – finished first among five major U.S. airlines in an annual survey by Business Travel News . Southwest Airlines (NYSE: LUV) – Raleigh-Durham’s leading carrier by traffic – ranked last.
Business Travel News compiled the rankings based on 400 travel managers’ and buyers’ evaluations of the five carriers on 10 criteria, including price value, customer service, complaint resolution, and flexibility in negotiating transient fares and prices for meetings, services, and amenities.
Recent mergers played an important role in the rankings. BTN considered Southwest and its recently acquired Air Tran Airways together, though they are only beginning to integrate their operations.
Ditto for United Airlines and Continental Airlines , which came in second despite Continental’s top finish last year. The two have shared a corporate parent, United Continental Holdings (NYSE: UAL) since last year, and BTN said some travel managers suggested that the airlines lost the top spot this year because of integration-related issues.
As for Southwest and AirTran, “Respondents saw little flexibility from the carrier in structuring preferred airline agreements and reported difficulty in booking some of its airfares through preferred channels,” Jay Boehmer wrote in BTN’s report.
Meanwhile, Delta appears to have smoothly integrated Northwest Airlines, which it acquired in 2008, some travelers said. And Delta benefits from advanced television service that Northwest had installed in many of its planes pre-acquisition.
US Airways (NYSE: LCC) finished third in the survey, and American Airlines (NYSE: AMR) finished fourth. The airlines are No. 3 and No. 4 at Raleigh-Durham in terms of passenger numbers.
Travel managers credited US Air’s improvement from last place in 2010 to increased flexibility in negotiating rates and services.
At 24/7 Wall Street, writer Douglas McIntyre opined that American slipped from second place partly as a result of service cuts that the carrier has made amid eroding finances. McIntyre also noted that American’s share price has plunged 60 percent from its 52-week high, while other carriers have fallen only 25 to 40 percent.
Major carriers have been beset this year by rising fuel costs and falling passenger numbers, even as regional airlines report increased traffic, both at Raleigh-Durham and nationally.
The bloom is off. I just hope that SWA can train our newhires fast enough for us to keep up with the growth. bwaaaa haaaaa haaaaaa
Delta first, Southwest last in survey
Triangle Business Journal by Chris Bagley, Staff Writer
Date: Monday, October 17, 2011, 9:57am EDT
Delta soars among business travelers.
The two largest airlines operating at Raleigh-Durham International Airport rank at the top and bottom of the spectrum in terms of the business-travel experience, according to a trade publication.
Delta Air Lines (NYSE: DAL) – Raleigh-Durham’s No. 2 airline in terms of passenger numbers – finished first among five major U.S. airlines in an annual survey by Business Travel News . Southwest Airlines (NYSE: LUV) – Raleigh-Durham’s leading carrier by traffic – ranked last.
Business Travel News compiled the rankings based on 400 travel managers’ and buyers’ evaluations of the five carriers on 10 criteria, including price value, customer service, complaint resolution, and flexibility in negotiating transient fares and prices for meetings, services, and amenities.
Recent mergers played an important role in the rankings. BTN considered Southwest and its recently acquired Air Tran Airways together, though they are only beginning to integrate their operations.
Ditto for United Airlines and Continental Airlines , which came in second despite Continental’s top finish last year. The two have shared a corporate parent, United Continental Holdings (NYSE: UAL) since last year, and BTN said some travel managers suggested that the airlines lost the top spot this year because of integration-related issues.
As for Southwest and AirTran, “Respondents saw little flexibility from the carrier in structuring preferred airline agreements and reported difficulty in booking some of its airfares through preferred channels,” Jay Boehmer wrote in BTN’s report.
Meanwhile, Delta appears to have smoothly integrated Northwest Airlines, which it acquired in 2008, some travelers said. And Delta benefits from advanced television service that Northwest had installed in many of its planes pre-acquisition.
US Airways (NYSE: LCC) finished third in the survey, and American Airlines (NYSE: AMR) finished fourth. The airlines are No. 3 and No. 4 at Raleigh-Durham in terms of passenger numbers.
Travel managers credited US Air’s improvement from last place in 2010 to increased flexibility in negotiating rates and services.
At 24/7 Wall Street, writer Douglas McIntyre opined that American slipped from second place partly as a result of service cuts that the carrier has made amid eroding finances. McIntyre also noted that American’s share price has plunged 60 percent from its 52-week high, while other carriers have fallen only 25 to 40 percent.
Major carriers have been beset this year by rising fuel costs and falling passenger numbers, even as regional airlines report increased traffic, both at Raleigh-Durham and nationally.
As Vice President Joe Biden has said, "this is a big ********** deal!". Inherent in SWA's culture is "be egalitarian", meaning "asserting or resulting from belief in the equality of all people".
That's great with regards to the Constitution & voting, but if you're purchasing a higher level of service as business travelers do, Delta wins hands down. I think it'll take a big shift in SWA culture to cater to High Value Customers.
Delta first, Southwest last in survey
Triangle Business Journal by Chris Bagley, Staff Writer
Date: Monday, October 17, 2011, 9:57am EDT
Delta soars among business travelers.
The two largest airlines operating at Raleigh-Durham International Airport rank at the top and bottom of the spectrum in terms of the business-travel experience, according to a trade publication.
Delta Air Lines (NYSE: DAL) – Raleigh-Durham’s No. 2 airline in terms of passenger numbers – finished first among five major U.S. airlines in an annual survey by Business Travel News . Southwest Airlines (NYSE: LUV) – Raleigh-Durham’s leading carrier by traffic – ranked last.
Business Travel News compiled the rankings based on 400 travel managers’ and buyers’ evaluations of the five carriers on 10 criteria, including price value, customer service, complaint resolution, and flexibility in negotiating transient fares and prices for meetings, services, and amenities.
Recent mergers played an important role in the rankings. BTN considered Southwest and its recently acquired Air Tran Airways together, though they are only beginning to integrate their operations.
Ditto for United Airlines and Continental Airlines , which came in second despite Continental’s top finish last year. The two have shared a corporate parent, United Continental Holdings (NYSE: UAL) since last year, and BTN said some travel managers suggested that the airlines lost the top spot this year because of integration-related issues.
As for Southwest and AirTran, “Respondents saw little flexibility from the carrier in structuring preferred airline agreements and reported difficulty in booking some of its airfares through preferred channels,” Jay Boehmer wrote in BTN’s report.
Meanwhile, Delta appears to have smoothly integrated Northwest Airlines, which it acquired in 2008, some travelers said. And Delta benefits from advanced television service that Northwest had installed in many of its planes pre-acquisition.
US Airways (NYSE: LCC) finished third in the survey, and American Airlines (NYSE: AMR) finished fourth. The airlines are No. 3 and No. 4 at Raleigh-Durham in terms of passenger numbers.
Travel managers credited US Air’s improvement from last place in 2010 to increased flexibility in negotiating rates and services.
At 24/7 Wall Street, writer Douglas McIntyre opined that American slipped from second place partly as a result of service cuts that the carrier has made amid eroding finances. McIntyre also noted that American’s share price has plunged 60 percent from its 52-week high, while other carriers have fallen only 25 to 40 percent.
Major carriers have been beset this year by rising fuel costs and falling passenger numbers, even as regional airlines report increased traffic, both at Raleigh-Durham and nationally.
Awesome!! Huge difference from the past two years. Freakin awesome.
Whatever DAL management's current public position towards turboprops, they will take a very good hard look at this if they see it as a way around scope clauses. It could be an MD80 killer in certain markets. As an outsider looking in, and someone who hopes to be at DAL soon, I'd suggest mentioning turboprop scope in your contract surveys. I'm not sure it's even on DALPA's radar, but it should be.
Yep. I suggest that everyone convey this in the write in scope section in the contract survey.
Uh, not all of us here have gotten the chance to go to the Sip n Dip in Great Falls. But I've heard stories.
Here is what you missed.
The Sip 'N Dip Lounge
The legendary Sip 'n Dip Tiki Lounge… Named the #1 bar on earth worth flying for by GQ Magazine!
Of all the nightspots on the planet, the good folks at GQ Magazine (April 2003) selected the Sip 'n Dip Lounge as the #1 bar on earth worth flying for!
A long-time favorite of local residents, the Sip 'n Dip is now receiving international acclaim.
The most unique feature of this lounge is the glass wall between the bar and the swimming pool. Watch swimmers under water while you sip your beverage. You never know who might turn up! Even the original mermaid herself -- Darryl Hannah's been seen in there!
Enjoy your favorite beverage and good conversation with friends. Or, if you're in the mood, try your luck at our gaming machines.
Join us for live piano bar entertainment with Piano-Pat Spoonheim, Wednesdays through Saturdays from 10:00 p.m. to 1:30 a.m. From June to September, soak up the sunshine on our outdoor patio, complete with a full-bar. The mermaids swim Wednesdays through Saturdays 9:00 pm to 1:30 a.m.
One more reason for those who aren't scope hawks to become scope hawks. No mainline guys enjoying the view at the Sip-N-Dip lately, it's been all us Compass & Skywest guys. GTF was formerly a DC9 and A320 station.
One more reason for those who aren't scope hawks to become scope hawks. No mainline guys enjoying the view at the Sip-N-Dip lately, it's been all us Compass & Skywest guys. GTF was formerly a DC9 and A320 station.
Back in the day DAL and WAL used the 727. Do they still have the station wagon for crews to use? That thing was a beast.
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I just hope that SWA can train our newhires fast enough for us to keep up with the growth. bwaaaa haaaaa haaaaaa
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