AA Flight #614 DEC 6th
12-11-2009, 05:21 AM
#1
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AA Flight #614 DEC 6th
Anyone know anything about this?
American Airlines has declined my request for a refund of any points used for this flight. I was hoping just to talk to someone at least about this man's experience to make sure he didn't get in any further trouble, but they called me from a blocked number, so I didn't answer. The woman just sent me a generic email and left no return phone number on my voice mail.
I travel with a group of about 130 individuals that fly with us for work on a
regular basis. Many of them fly American often and have many frequent flyer miles and upgrade points. We've all spent many hours traveling in crappy airplanes and sitting in middle seats to earn these points. Sunday, December 6th, I was flying from Sacramento (SMF) to Dallas (DFW) on flight #614 and spent 6 upgrade points so my pregnant wife and I could get some sleep. We were up late and the flight was early, so we really wanted the sleep. There were 60 of us traveling between the 6:00am and 6:15am flight to Dallas alone. About 25 were on flight #614. I wasn't hungry, so I decided to sleep through the flight by putting my headphones on and dosing off as soon as the plane took off. 6 of us in our group had upgraded and were happy to have a comfortable seat for once. We played some musical chairs so my wife and I could sit together. I was is seat 6A, she was in 6B. The rest of our friends in first class were in seats 6E, 6F, 5A and 5F, all surrounding a man about to have a very bad day.
About 45 minutes into the flight I was awakened by a flight attendant named Helen, screaming at the man sitting in front of my wife. It was so loud, I could hear it over my headphones and the music playing. She was going off about how she didn't care if he was Platinum or Executive Platinum. I found this to be very odd. When she was done screaming, she came over to where my wife was sitting to ask what she wanted to eat. Then she said, "Sorry about that, he was just *****ing." First of all, such language shouldn't be used by a flight attendant. Second of all, what business is it of hers to discuss the situation with other passengers?
Since I take the word of the other 5 friends I work with (including my wife) as truth, I will describe the events that led to the outburst. Helen was already having a very bad day. She acted upset to be working this job, which in this economy she should be grateful for, and was irritated at everyone. All my friends could tell that she was ****ed. She was ****ed that she was there, that people were blocking aisles while she was serving meals, and that they were getting up to use the restroom. She violently slid my friend's breakfast onto his tray, nearly spilling everything and then headed to the man in front of my wife. He had trouble getting his tray out, and she stood there rolling her eyes at him. When he finally got it out, she dropped the breakfast hard onto the tray. He asked if he could have some orange juice.
This is when it hit the fan. "This must be your first time in first class," she said. He asked what she meant by that. He told her he was actually on the flight that made him Executive Platinum for the 10th year in a row. She said, "You obviously don't know how this works." He told her in a calm voice that she was being very condescending. That's when she blew up on him and woke me up. He started looking the other way and asked her to stop yelling at him. The entire first class section was watching her go nuts.
She went to the front of the plane and disappeared for a while after making the previously mentioned comment to my wife. The man was shocked. He started looking around and asked the rest of us if we just saw what happened. We started talking to him about it, and didn't know why she was acting this way. At one point Helen went into the cockpit to talk to the captain. We all took turns talking to each other, and everyone saw the same thing. Our friend Barth was sitting on the opposite side of the aisle, diagonally to the man who asked for orange juice. About an hour after the incident they began having a lengthy discussion. We all thought there may be police waiting at the gate when we arrived and wanted to let him know we had his back. The flight attendant came out from hiding, walked straight up to Barth, kneeled down and said, "Do you have something you need to say to me?" Barth said, "The two of us are having a private conversation." She got up and walked back to the front. We knew something was terribly wrong with this woman. Now she was confronting other passengers now as well. He stated that it would be best not to continue this conversation until we were on the ground. The other two flight attendants were as nice as could be. Nicer than usual actually. We were all too wound up to go back to sleep. My wife and I had about three hours of sleep the night before
and had a long day ahead, but sleep was out of the question. We were actually nervous to be in the presence of such an unstable individual.
Helen came up to the OJ man, and asked him to come to the front with him. He started to get up, but I yelled at him, along with my other friends not to go up there. If he had a private conversation with her, there would be no
witnesses, and she could tell authorities that he said anything she wanted. He stayed put in his seat. She came back to his seat with a written warning she said was from the captain. It stated that he may be in violation of Federal Law for "Threatening, intimidating, or interfering with a crewmember (section 91.11)." She said, "I didn't want to have to do this in front of every one, but here you go." According to the document, he could be put in prison for asking for his orange juice.
The tension in the cabin was mounting. We knew at this point someone would be waiting for us when we arrived. We were ready to give a statement. She called the older man that was in front of OJ man into the front of the plane for a private statement. That man would not have heard a word she said from behind his seat. It was way too noisey. He looked to be in his 70's as well. She came back and asked if anyone else wanted to be a witness. We all said no. We didn't want to say a word to her. She told us that she had witnesses as well. At the end of the flight, she asked us if we wanted anything else. There was no way I was going to eat anything that this woman was serving.
Helen had made our flight miserable. Upon arriving, we were greeted by a
representative of the airline. She had been called ahead by the captain to meet us on the jet bridge. She had no idea so many people would be there to report what happened. We went to the gate and all gave a statement about what happened. She had someone else that had more relevance to the situation come down and talk to the man. This man stated that the Feds would probably have to investigate due to this warning being issued. The slips aren't to be given out unless it's a very big deal. We all wished him well and exchanged information. He had another flight to catch, and we were all glad to be on the ground safe.
Our group has about 130 people that fly 30 weeks a year. At an average of $300 per flight, that's over 1 million dollars a year spent. And I've been on the road with these people for nearly 10 years. So this is what we get for over $10 million in sales. If Helen doesn't like people, she should find a job like flipping burgers. That way, she won't have to talk to the customers. This woman's behavior is completely unacceptable and is a perfect example of what I've been seeing in AA flight attendants for years now. They don't want to be there, make up their own rules that don't reflect the company, and have huge distain for the people paying their salary... the customers. I'll be expecting all 6 upgrade points to be refunded.
American Airlines has declined my request for a refund of any points used for this flight. I was hoping just to talk to someone at least about this man's experience to make sure he didn't get in any further trouble, but they called me from a blocked number, so I didn't answer. The woman just sent me a generic email and left no return phone number on my voice mail.
I travel with a group of about 130 individuals that fly with us for work on a
regular basis. Many of them fly American often and have many frequent flyer miles and upgrade points. We've all spent many hours traveling in crappy airplanes and sitting in middle seats to earn these points. Sunday, December 6th, I was flying from Sacramento (SMF) to Dallas (DFW) on flight #614 and spent 6 upgrade points so my pregnant wife and I could get some sleep. We were up late and the flight was early, so we really wanted the sleep. There were 60 of us traveling between the 6:00am and 6:15am flight to Dallas alone. About 25 were on flight #614. I wasn't hungry, so I decided to sleep through the flight by putting my headphones on and dosing off as soon as the plane took off. 6 of us in our group had upgraded and were happy to have a comfortable seat for once. We played some musical chairs so my wife and I could sit together. I was is seat 6A, she was in 6B. The rest of our friends in first class were in seats 6E, 6F, 5A and 5F, all surrounding a man about to have a very bad day.
About 45 minutes into the flight I was awakened by a flight attendant named Helen, screaming at the man sitting in front of my wife. It was so loud, I could hear it over my headphones and the music playing. She was going off about how she didn't care if he was Platinum or Executive Platinum. I found this to be very odd. When she was done screaming, she came over to where my wife was sitting to ask what she wanted to eat. Then she said, "Sorry about that, he was just *****ing." First of all, such language shouldn't be used by a flight attendant. Second of all, what business is it of hers to discuss the situation with other passengers?
Since I take the word of the other 5 friends I work with (including my wife) as truth, I will describe the events that led to the outburst. Helen was already having a very bad day. She acted upset to be working this job, which in this economy she should be grateful for, and was irritated at everyone. All my friends could tell that she was ****ed. She was ****ed that she was there, that people were blocking aisles while she was serving meals, and that they were getting up to use the restroom. She violently slid my friend's breakfast onto his tray, nearly spilling everything and then headed to the man in front of my wife. He had trouble getting his tray out, and she stood there rolling her eyes at him. When he finally got it out, she dropped the breakfast hard onto the tray. He asked if he could have some orange juice.
This is when it hit the fan. "This must be your first time in first class," she said. He asked what she meant by that. He told her he was actually on the flight that made him Executive Platinum for the 10th year in a row. She said, "You obviously don't know how this works." He told her in a calm voice that she was being very condescending. That's when she blew up on him and woke me up. He started looking the other way and asked her to stop yelling at him. The entire first class section was watching her go nuts.
She went to the front of the plane and disappeared for a while after making the previously mentioned comment to my wife. The man was shocked. He started looking around and asked the rest of us if we just saw what happened. We started talking to him about it, and didn't know why she was acting this way. At one point Helen went into the cockpit to talk to the captain. We all took turns talking to each other, and everyone saw the same thing. Our friend Barth was sitting on the opposite side of the aisle, diagonally to the man who asked for orange juice. About an hour after the incident they began having a lengthy discussion. We all thought there may be police waiting at the gate when we arrived and wanted to let him know we had his back. The flight attendant came out from hiding, walked straight up to Barth, kneeled down and said, "Do you have something you need to say to me?" Barth said, "The two of us are having a private conversation." She got up and walked back to the front. We knew something was terribly wrong with this woman. Now she was confronting other passengers now as well. He stated that it would be best not to continue this conversation until we were on the ground. The other two flight attendants were as nice as could be. Nicer than usual actually. We were all too wound up to go back to sleep. My wife and I had about three hours of sleep the night before
and had a long day ahead, but sleep was out of the question. We were actually nervous to be in the presence of such an unstable individual.
Helen came up to the OJ man, and asked him to come to the front with him. He started to get up, but I yelled at him, along with my other friends not to go up there. If he had a private conversation with her, there would be no
witnesses, and she could tell authorities that he said anything she wanted. He stayed put in his seat. She came back to his seat with a written warning she said was from the captain. It stated that he may be in violation of Federal Law for "Threatening, intimidating, or interfering with a crewmember (section 91.11)." She said, "I didn't want to have to do this in front of every one, but here you go." According to the document, he could be put in prison for asking for his orange juice.
The tension in the cabin was mounting. We knew at this point someone would be waiting for us when we arrived. We were ready to give a statement. She called the older man that was in front of OJ man into the front of the plane for a private statement. That man would not have heard a word she said from behind his seat. It was way too noisey. He looked to be in his 70's as well. She came back and asked if anyone else wanted to be a witness. We all said no. We didn't want to say a word to her. She told us that she had witnesses as well. At the end of the flight, she asked us if we wanted anything else. There was no way I was going to eat anything that this woman was serving.
Helen had made our flight miserable. Upon arriving, we were greeted by a
representative of the airline. She had been called ahead by the captain to meet us on the jet bridge. She had no idea so many people would be there to report what happened. We went to the gate and all gave a statement about what happened. She had someone else that had more relevance to the situation come down and talk to the man. This man stated that the Feds would probably have to investigate due to this warning being issued. The slips aren't to be given out unless it's a very big deal. We all wished him well and exchanged information. He had another flight to catch, and we were all glad to be on the ground safe.
Our group has about 130 people that fly 30 weeks a year. At an average of $300 per flight, that's over 1 million dollars a year spent. And I've been on the road with these people for nearly 10 years. So this is what we get for over $10 million in sales. If Helen doesn't like people, she should find a job like flipping burgers. That way, she won't have to talk to the customers. This woman's behavior is completely unacceptable and is a perfect example of what I've been seeing in AA flight attendants for years now. They don't want to be there, make up their own rules that don't reflect the company, and have huge distain for the people paying their salary... the customers. I'll be expecting all 6 upgrade points to be refunded.
12-11-2009, 09:04 AM
#7
Weekends off? HA!
Joined APC: May 2006
Posts: 991
12-11-2009, 09:07 AM
#8
Gets Weekends Off
Joined APC: Apr 2008
Position: Sleeping in the black swan’s nest.
Posts: 5,709
Originally Posted by flaps 9
And why is this on airlinepilotcentral.com????
Although I do have to say that I see my fair share of burned out p/o'ed F/A's now days on every airline I ride on. I was on SWA last week and the pair on there working the back could have been poster children ( Dallas based go figure) for old, mean, ugly UAL girls. I never used to see that on SWA. Times they are a changing.
IMO nasty F/A's are the number one problem with customer service in this industry.
12-11-2009, 09:32 AM
#10
Gets Weekends Off
Joined APC: Jun 2008
Posts: 3,716
Originally Posted by Airhoss
My thought as well..
Although I do have to say that I see my fair share of burned out p/o'ed F/A's now days on every airline I ride on. I was on SWA last week and the pair on there working the back could have been poster children ( Dallas based go figure) for old, mean, ugly UAL girls. I never used to see that on SWA. Times they are a changing.
IMO nasty F/A's are the number one problem with customer service in this industry.
Although I do have to say that I see my fair share of burned out p/o'ed F/A's now days on every airline I ride on. I was on SWA last week and the pair on there working the back could have been poster children ( Dallas based go figure) for old, mean, ugly UAL girls. I never used to see that on SWA. Times they are a changing.
IMO nasty F/A's are the number one problem with customer service in this industry.
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