Thread: pilot mortgages
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Old 08-21-2014, 10:07 AM
  #20  
Wollac
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Joined APC: May 2010
Position: B-52 IP / Delta Poolie
Posts: 188
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This is not well-known, but USAA does not run USAA Mortgage Services. They have sold the right to use their name to another company. When you call USAA for mortgage related questions, they transfer you to this company. You are not speaking with their customer service team, but with the mortgage company's customer service team. Same goes for trying to get info off the web. You can see basic mortgage info on USAA.com, but if you want details of your mortgage, it transfers you to another site. This is why USAA mortgage rates will never beat many other competitors. The markup is USAA taking a percentage for the referral.

I'll say it again. National Bank of Kansas City is the way to go. I've done three mortgages with Dave Devine. One original, two refis. Properties in two separate states (nowhere near KC). Two were VA loans, one was a traditional loan. I have yet to find anyone say they have found a lower rate than what you'll get at NBOKC.
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