Parker: One of the things we’ve learned through this process is the trust between the employees and management isn’t to a point where I wish it was. I don’t think it’s mistrust so much as not working together long enough to have built trust, and it takes a lot to earn it. But the fact that we’re in this situation with the flight attendants to me again appears as though people just still aren’t in the position of trusting what they hear from management or even from their union.

When you’re in a situation like that, I think the only thing to do is to do exactly what you said you were going to do. We’re trying to build trust. We don’t do that unless we go follow up through exactly with what we said.

What was crystal clear in the case of the flight attendant contract was that it wasn’t voted in, we’ve got arbitration. That’s where we’re headed.