Originally Posted by
prex8390
The thing that baffles me the most is it's the managers that are always the hardest to work with, what happened to leadership qualities? The ones that are the kindest are the kids who do it part time on the weekends or the guys/gals at the outstations usually
Not always... We had about a dozen pax connecting from an inbound LAX flight onto the last Philly-DC flight not too long ago. The agent was only willing to hold us 10 minutes. The manager agreed with me that it would be better to wait for them than (and less work for them in reaccomodating them). We ended up pushing about 15 minutes late, got into DCA on time, and never heard squat about the delay. Why penalize that many customers because their inbound flight was delayed a bit, especially when they'd all be staring at us at the window before we would even be disconnected from the tug?
I think part of it depends on whether said agent/manager uses their travel privs. Those who do, get the concept.