Originally Posted by BDGERJMN

I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!