Sadly out airline is slidding down the shieter in the customer service department. It seems that everytime I go to work I see something even for mind booglingly amazing then I saw the previous week. It just blows my mind, not only do the people they are hiring to replace the great people they are running off, or just plain letting go, not care...they just don't know...you get alot of the deer in the headlights looks from our folks.