like is it was said before..... just about everything is outsourced at Spirit. The absolute worse being in FLL. I find it hard to believe that this is going to be the "master" base.
Hopefully soon, Indigo/TPG will outsource Spirit's management with someone that actually cares about customer service and its employee groups. (like that is going to happen!)
It is unfortunate that many want the airline to succeed while the CEO, management group, and investors just want to make a quick buck and leave when NK goes public.
BTW: I apologies for you GF's inconvenience, try emailing our CEO