Originally Posted by mainlineAF

Exactly. Im flat out embarrassed by our operation. Most (not all) of the agents and FAs are miserable and just plain nasty to our passengers. It's appalling. Combine that with our old, outdated airplanes and terminals and it really is scary.

AA is making money in spite of itself. During the next downturn things are going to get very ugly.

I just hold out hope that we can turn into some sort of low cost legacy. I know that's an oxymoron but we will not be competing with our hard or soft product.