Originally Posted by
rickair7777
You know they're recording you, by talking to them your consent is implied.
But if they don't know YOU are recording THEM, it might be illegal in some states. Better check. No use in having a recording of CS which is also evidence you committed a crime.
No, if the line is already being recorded by the other party, you may make your own contemporaneous record of the conversation. Implied consent does apply here. How you USE the recording could get you in trouble however. But there is nothing wrong if you exercise discretion and maintain the same confidentiality you expect of the company.