Originally Posted by
WhistlePig
No, if the line is already being recorded by the other party, you may make your own contemporaneous record of the conversation. Implied consent does apply here. How you USE the recording could get you in trouble however. But there is nothing wrong if you exercise discretion and maintain the same confidentiality you expect of the company.
Depends on state law. Just because they are recording with your knowledge and (implied) consent, doesn't mean you can record them without their knowledge. You may not need their consent, probably just have to tell them.