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Old 08-22-2018, 04:55 AM
  #10  
TonyC
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Joined APC: Nov 2005
Position: Directly behind the combiner
Posts: 4,948
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determined2fly,

I'm very sorry about your unfortunate experience with our jumpseats. It's one of the few good deals we have to offer other carriers' pilots in exchange for the hospitality we are shown day in and day out by them. It's especially painful when things go south since you can't exactly walk down the concourse to the next available flight.

The real problem is our e-mail system. Until recently, we were alerted on our sign-in homepage to the fact we have new or unread e-mail. Then, with a single click, we could be reading it. So, when a pilot signed in to look at the Flight Plan, he could see there's an e-mail, click, see it's a Jumpseat request, click, approved, done.

In a move to "improve security", we no longer receive any notification, and the e-mail is several clicks and a multi-step verification process away. Consequently, many people won't check e-mail when they're getting ready to fly, and the Captain's permission request e-mail will go unread.

[FedEx pilots: Freebird (the jumpseat system) will send you an e-mail when there is a Captain's Permission Request, and you can go to Freebird to approve it. (As mentioned above, you can also set it up to approve all requests automatically. Just be aware that will place the onus on you to screen everyone at boarding time.) You can use Outlook to send yourself a TEXT message when you receive an e-mail alert. Hopefully you can avoid missing something important like this.]


Again, please accept our sincere apology for our failure. I hope you'll give us another chance and your next experience will be a good one.






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