Originally Posted by
pangolin
I’m more compassionate than most to the pax and I agree that taking care of them is taking care of the carrier - even if it costs some extra fuel - but you should realize they are not your customers. Delta is your customer.
The heck they aren’t. And the heck they are. I personally know one person who flies to ORD mainly from LGA, but if OO is operating it, the customer goes to JFK to be on 9E. That’s one passenger for 9E.