Originally Posted by
Shadre Reevis
Is it really a difficult concept? In the customer service world sometimes you have to apologize for a customer’s bad experience, even if it was caused by your counterpart/coworker/employee’s behavior and not your own.
And I prefer to deescalate, not create drama in uniform in front of passengers..
Nobody wants to hear the opinion of the rational adults in the room. Go post somewhere else.
