Thread: DAL Class drops
View Single Post
Old 05-16-2019, 08:40 AM
  #2991  
WakeWash
Gets Weekends Off
 
Joined APC: Sep 2014
Posts: 468
Default

Originally Posted by gloopy View Post
I don't think they thought of that. I'd bet they outsourced to some entity that supposedly has a reputation for being successful in that arena and that's what they got and now have to eat it.
Maybe, but they still have to see it and then post it. As an airline people view as caring with strong values, they took a strong hit on the front. My point was they hold their employees to those high standards pretty hard, not just at work but in the personal life, always about protecting the brand. And yet it was the uppers who dropped the ball and caused the brand to take a huge hit. Was just agreeing with the earlier post that even the top people make mistakes.
WakeWash is offline