Old 01-06-2020, 06:10 AM
  #6  
jamesholzhauer
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Joined APC: Jun 2019
Posts: 442
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Originally Posted by WHACKMASTER View Post
So they tell me I’m supposed to be listed through my ID Travel but neither they nor I can find where to do that on the website.

Any help? They won’t clear me in CASS without a “listing”
Sorry you had to deal with this. Please contact your JS committee with names, or at least the city pair, gate, airport, etc so it can be rectified.

For future reference, here’s a post I made a month and a half ago with the same issue. Feel free to cite their AO manual saying they can make a listing:

The Airports Operations Manual specifically says a listing can be made at the ticket counter, gate, or just ask desk (6.5.7.1). Any rogue gate agents saying otherwise need to be PDRd to be set straight. I’d suggest getting name/employee number as well as reminding them that the AOM specifically says it can be done.

It is least painful if you get the myidtravel stuff worked out though and just make a listing yourself, but it absolutely can be done at the gate.
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