hdgbug

Did you have any issues with billing? I've had nothing but a nightmare trying to sort out both pharmacy and providers so far. Neither our pharmacy or providers have been able to look them up in their system even though the insurance website says they are in the network. After a call with insurance (again) it seems like providers have to call insurance with each claim. Their website is useless when you log in and looks like it hasn't been updated since 1999. I am less than impressed with this provider so far.

I will say I didn't see any changes in coverage amounts, and that's great that they are covering more things. However, it shouldn't be this hard to utilize the benefits. They've been telling people they are saving millions per year by switching to this provider, would sure be nice if they passed some of those savings onto us!