Originally Posted by
BobbyLeeSwagger
I've heard some merciless public shaming from the gate agents at SWA on the PA as well. Like singling customers out lol. I'm sure it's every carrier, but I've just experienced some jaw dropping moments with SWA this year.
It’s most certainly not every carrier. Because SWA employees are given creative license by the company to be funny & “cute”, many of them take that to mean that they can be condescending and belittling to PAX all while thinking it’s okay because it’s wrapped up in humor (so they think). It’s absolutely cringeworthy to witness and it happens a lot on us.