Originally Posted by texaspilot76

Job performance = On time performance (getting the customer there on time, not flying slow to make more money), customer service and customer satisfaction (helping the little old lady with her bag), contribution to the company (helping save fuel, etc), reliability (showing up on time), and going above and beyond.

Believe it or not, alot of people don't do this.

Originally Posted by SproutsDad

First, to the author, great job. Next, I think not only the general public needs to see it but also every young kid aspiring to be an airline pilot and make sure they understand the content before RJ ground school.