Originally Posted by
Dragonslayer69
The point is Barry seems to have no ability to look inward and spend money to make money. He’s punishing passengers and crew because he feels he’s doing everything right and he still doesn’t see the margins that he wants.
https://www.reuters.com/business/aer...it-2023-09-21/
The issue isn't the model, it's the the way its implemented. Sooner or later, customer service HAS to be considered. People won't fly your sh!tty airline forever no matter how cheap the tickets are. SWA started out a LCC - people laughed. Pilots ridiculed other pilots who went there. But they built up a very loyal customer base through "down home" customer service. They are no longer low cost anything but continue to have load factors that sustain them.
It's not hard...