If you are ever able to go to the OCC/SOC and experience what Schedulers go through on a shift, I would highly recommend it. Before I started at my current shop and started on the line, I had the pleasure of being a Crew Scheduler for a few months.
Getting verbally assaulted by Crewmembers for 10 hours a day can really get under your skin. Because of this experience, I tend to be a bit more patient when having to call into the OCC.

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