CS seems to be VERY people oriented. Customer Service seems extremely important. With that being said, I am certain attitude is just as important for them. They don't appear to want to be the biggest, they appear to want to be the best. I have read they have plenty of applications. They could start hiring alot but they don't. To be the best, you have to have the kind of people working for you that will allow you to reach your goals. Hard working, professional, sincere and proficient are just a couple adjectives that seem to fit into the CS employee character. That company seems to be different from the others in a good way. Just my observations from my own personnel research.
Best of luck to you Learflyer. Hang in there and keep a good attitude, I am sure your day will come.