I have no qualms in praising people for a job well done. On the contrary, if anything, I do believe that it is management's responsibility to highlight the positive and improve on the negative when it comes to employee performance. It is imperative to work like that -- did you know that Southwest airlines is widely used as a course case for strategy, leadership, and organization behavior in business schools? As in what to do to engage customers and employees to increase profits?
At any rate, yes, I was shocked to find out what the starting wages are. I have no idea how that came about considering the training and time devoted to becoming a pilot for a major airline.
By the way, please bear in mind that it is much easier for a passenger to say thank you when you are by the cockpit door, not sitting inside, and when the FAs are not blocking the door either. Out of sight, out of mind! Come on outside and smile!!! I love that.