Auburn:

For the record, I like JB and most days enjoy coming to work here. But when we drop the ball, we drop it big.

I have been through multiple situations where various of our "values" were blatantly ignored (usually by C/S and/or Gate agents), and the feed-back from the CP's office is universal: "Gee, that's horrible, you're absolutely right, we dropped the ball on that, thanks for the takeaway". I have also gone through the PVC resolution process to no avail. My point is that there is no accountability to us when JetBlue does screw us, and when that happens it tends to be in spectacular fashion. Dave B may have our best interest in his heart but I promise nobody below him does.

I am pro-JBPA because I want some recourse for ruined holidays, missed commutes, illegal re-assignments, etc. "Thanks for all you do" is not enough anymore when C/S whipes its collective ass with the FSM, and I'm even a line-holder! (This is in addition to the usual concerns about sub-standard benefits, salary, lack of scope, etc).