When the whole switch occurred a couple years ago from NWA gate agents to Pinnacle Gate agents its got really ugly outta ICT. Every time I went to the Front Desk, it was always a different person (I only Jumpseat once a month), and they had to break out some handwritten book of Computer instructions. When they switched to ASA gate agents recently it has also gotten to be challenging. They always seem to be surprised and then their default answer is we're weight restricted. The key is to find the Capt and ask him. PCL crews are topnotch at getting Offline guys (at least in my experience) on the JS.