Originally Posted by
AKASHA
Obviously the pax would have complained if the fight cancelled. But I'm quite sure they would have got off the plane.
Its THEIR JOB AND RESPONSIBILITY to arrange transportation for the passengers! Patting yourself on the back for this?
For as long as the airline idustry continues this attitude toward the customer, my job security increases.
You're spot on here. I don't know what you do but I'm sure you're right about your job security. Airlines have degraded in the last 9 years or so because the crews/agents take out their frustrations over the industry and job cuts on the passengers. You'd like to believe that a job that holds such high regard for professionalism would promote going above and beyond your normal duties to help out the passengers when the situation calls for it. Clearly we have some people here that feel it's them vs. the passengers. And inevitably it's those people that bring a business down.