Originally Posted by
Justdoinmyjob
Just to keep the record straight, the cat was shipped from the breeder to the owner. They were not traveling with the cat. One of the comments the owner made was that for the cost of shipping the cat, she could have bought a round trip ticket and carried the cat.
Point being, a cat is a commodity. The owner paid what the cat was worth, and that cat's value was determined from the sale of other similar cats.
There should be some form of contract between the buyer and seller. What, if anything is offered, to who, should be resolved by simply reviewing the agreement.
My guess is that some third party (Delta outsources everything) lower level claims adjuster has this file and is handling it without regard for the image of Delta Air Lines. Yet, they are a "Representative" of Delta Air Lines none the less.