Notices

Going for Great

Old 06-11-2019, 05:33 AM
  #1  
Goin Streakin!
Thread Starter
 
Joined APC: Apr 2013
Position: Hogless
Posts: 70
Default Going for Great

https://www.foxnews.com/travel/delta...rican-airlines
Erroneous is offline  
Old 06-11-2019, 06:02 AM
  #2  
Gets Weekends Off
 
Aviatrx's Avatar
 
Joined APC: Mar 2007
Position: EMB145 CA
Posts: 484
Default

Delta pulled off a masterful c&@?k block. That is harsh. Why didn’t we think of that?
Aviatrx is offline  
Old 06-11-2019, 06:34 AM
  #3  
Gets Weekends Off
 
Arado 234's Avatar
 
Joined APC: Nov 2013
Posts: 1,764
Default

Originally Posted by Aviatrx View Post
Delta pulled off a masterful c&@?k block. That is harsh. Why didn’t we think of that?
Because we like to cancel. I can't wait to see Doug & co. stranded somewhere because of our cancelation-obsessed company culture.

KDA? Well, that takes effort. Right now we can't even figure out who we are... Premium, ULCC? Who knows...

We'll always disappoint because management doesn't care about providing a good product. They only care about filling their own pockets on behalf of customers and employees.
Arado 234 is offline  
Old 06-11-2019, 08:34 AM
  #4  
Gets Weekends Off
 
Aviatrx's Avatar
 
Joined APC: Mar 2007
Position: EMB145 CA
Posts: 484
Default

Hopefully the marketing department is taking notes
Aviatrx is offline  
Old 06-11-2019, 12:15 PM
  #5  
Gets Weekends Off
 
Joined APC: Mar 2014
Posts: 3,088
Default

That story basically defines AA as a whole. We cancel, Delta goes the extra mile to complete the mission.

Delta once ran a 777 instead of an RJ to uphold their no cancel goal.
Name User is offline  
Old 06-11-2019, 01:01 PM
  #6  
Gets Weekends Off
 
Joined APC: Nov 2013
Posts: 854
Default

Originally Posted by Aviatrx View Post
Delta pulled off a masterful c&@?k block. That is harsh. Why didn’t we think of that?
Because passengers and employees are statistics to our upper management, and nothing more. D+whatever and completion stats.
ORDinary is offline  
Old 06-11-2019, 02:49 PM
  #7  
Gets Weekends Off
 
Arado 234's Avatar
 
Joined APC: Nov 2013
Posts: 1,764
Default

Originally Posted by ORDinary View Post
Because passengers and employees are statistics to our upper management, and nothing more. D+whatever and completion stats.
I make sure that my out time is later than D-10.
Arado 234 is offline  
Old 06-13-2019, 03:24 AM
  #8  
Gets Weekends Off
 
JulesWinfield's Avatar
 
Joined APC: Jan 2018
Posts: 2,223
Default

Originally Posted by Name User View Post
That story basically defines AA as a whole. We cancel, Delta goes the extra mile to complete the mission.

Delta once ran a 777 instead of an RJ to uphold their no cancel goal.
They'll also delay a flight 16 hours. Not sure either is ideal.
JulesWinfield is offline  
Old 06-13-2019, 06:51 AM
  #9  
Banned
 
Joined APC: Dec 2009
Position: Narrow/Left Wide/Right
Posts: 3,655
Default

Originally Posted by JulesWinfield View Post
They'll also delay a flight 16 hours. Not sure either is ideal.
Yes but there is a difference. A huge delay is an annoyance to be sure, and a service letdown, but cancelling and handling the pax a refund when flights are already near max capacity feels like a real let down.

My neighbors were issued a refund by AA due to flight cancellation two weeks out. AA blamed the max when they called but didn't offer them any alternatives and anything else for sale by any airline during that time was 3x the price they originally paid AA 5 months ago.

So in Delta's calculation, it's a bump up in customer service if you delay for 12-16 hrs rather than just outright cancel any flight.
full of luv is offline  
Old 06-13-2019, 07:12 AM
  #10  
Gets Weekends Off
 
Joined APC: Nov 2016
Position: 6th place
Posts: 1,826
Default

Originally Posted by full of luv View Post
Yes but there is a difference. A huge delay is an annoyance to be sure, and a service letdown, but cancelling and handling the pax a refund when flights are already near max capacity feels like a real let down.

My neighbors were issued a refund by AA due to flight cancellation two weeks out. AA blamed the max when they called but didn't offer them any alternatives and anything else for sale by any airline during that time was 3x the price they originally paid AA 5 months ago.

So in Delta's calculation, it's a bump up in customer service if you delay for 12-16 hrs rather than just outright cancel any flight.


I agree. But when you delay a flight 16 hours almost all of the passengers will be accommodated on other flights anyway. So they are both a pain.

I once rode an almost empty DL flight that had been delayed almost 20 hours. I don’t get the point.
mainlineAF is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Thread Tools
Search this Thread
Your Privacy Choices