Going for Great
#1
Goin Streakin!
Thread Starter
Joined APC: Apr 2013
Position: Hogless
Posts: 70
#3
KDA? Well, that takes effort. Right now we can't even figure out who we are... Premium, ULCC? Who knows...
We'll always disappoint because management doesn't care about providing a good product. They only care about filling their own pockets on behalf of customers and employees.
#6
Gets Weekends Off
Joined APC: Nov 2013
Posts: 854
#8
#9
Banned
Joined APC: Dec 2009
Position: Narrow/Left Wide/Right
Posts: 3,655
Yes but there is a difference. A huge delay is an annoyance to be sure, and a service letdown, but cancelling and handling the pax a refund when flights are already near max capacity feels like a real let down.
My neighbors were issued a refund by AA due to flight cancellation two weeks out. AA blamed the max when they called but didn't offer them any alternatives and anything else for sale by any airline during that time was 3x the price they originally paid AA 5 months ago.
So in Delta's calculation, it's a bump up in customer service if you delay for 12-16 hrs rather than just outright cancel any flight.
My neighbors were issued a refund by AA due to flight cancellation two weeks out. AA blamed the max when they called but didn't offer them any alternatives and anything else for sale by any airline during that time was 3x the price they originally paid AA 5 months ago.
So in Delta's calculation, it's a bump up in customer service if you delay for 12-16 hrs rather than just outright cancel any flight.
#10
Gets Weekends Off
Joined APC: Nov 2016
Position: 6th place
Posts: 1,826
Yes but there is a difference. A huge delay is an annoyance to be sure, and a service letdown, but cancelling and handling the pax a refund when flights are already near max capacity feels like a real let down.
My neighbors were issued a refund by AA due to flight cancellation two weeks out. AA blamed the max when they called but didn't offer them any alternatives and anything else for sale by any airline during that time was 3x the price they originally paid AA 5 months ago.
So in Delta's calculation, it's a bump up in customer service if you delay for 12-16 hrs rather than just outright cancel any flight.
My neighbors were issued a refund by AA due to flight cancellation two weeks out. AA blamed the max when they called but didn't offer them any alternatives and anything else for sale by any airline during that time was 3x the price they originally paid AA 5 months ago.
So in Delta's calculation, it's a bump up in customer service if you delay for 12-16 hrs rather than just outright cancel any flight.
I agree. But when you delay a flight 16 hours almost all of the passengers will be accommodated on other flights anyway. So they are both a pain.
I once rode an almost empty DL flight that had been delayed almost 20 hours. I don’t get the point.