Those surveys are basically of regular customers on that airline vs asking for a comparison of various airlines.

To get real comparisons you have to ask passengers who fly on various to rate airlines against each other. However, the fact that regular Spirit customers seem to be satisfied and regular AA customers are not speaks volumes.

BTW, the new VIASAT on AA makes me appreciate SWAs WiFi. What were they thinking?

What is wrong with our viasat vs SWA's? I can stream YouTube videos off of it. It's very good.

It doesn't work quite often. I never know if I'm going to have WSI airborne or not.

My Delta platinum friend already figured this out. He only gets the random survey call when everything goes fine, and it only ask about that flight.
Every time he's delayed or having problems he never gets transferred to the survey after being on phone.
Delta is the best at everything, including cherry picking survey participants.

Just based off my commute use, that is probably an issue with the flight deck WiFi access point.

Dollar stores don't really have the variety that Walmart has, so not sure it is an apt comparison. Either way, AA doesn't really have an identity.

I bought a first class ticket with my wife on AA. We got put in an old 737 with no IFE (It was changed from an A321 with IFE and newer interior). On this same flight, they were advertising a luxury service that gives you private TSA, gate to gate transfers in a luxury vehicle, and other perks. It just doesn't jive.

Well all dollar store revenue is available market share for Walmart.

AA is traditional business network Group1-4, Southwest group 5-8, and Spirit group 9.
I don't see why they can't run 3 levels of service as long as each competes with in the model. Dropping the ball in any level will be a problem, but having 3 levels isn't a fundamental problem I don't think.
They prob should put IFE on their MCE, and at some point roll out wifi codes for promotional gifts, and upgrades, they are so lame at branding and marketing anything.
Copy Delta half A$$ must be written in their business plan somewhere.

They could highlight MCE better, change the seat color where is stands out.
They could put try table ads in the back of the plane advertising MCE, then people know they bought a cheap seat and their expectations are lowered.
Southwest has try table ads.
They added MCE to respond to Delta adding Comfort+ don't know what to do with it.
Delta FA can hand out free drink vouchers, and wifi codes.

Y'all have convinced me, they do not know what they're doing.
I thought D0 would fix most of their problems but AA is so lost in the woods, and has no vision.

It's like everytime Delta makes an announcement AA is like will they please just sit down and be happy getting rich; that was our plan, man they're making this hard"
I see why "we'll never lose money again" is such a toxic comment. It translates to we don't have to do jack anymore and can just sit back, and relax.

Doug must really think the big3 are just gonna be content with their market share like big oil and Detroit, meanwhile Delta, United, and SW are preparing for battle.

That profit to eternity comment was aimed at institutional investors and Wall St. IIRC we were not yet in the S&P 500 and Buffett had not yet invested his billions in the airlines. The S&P inclusion was an internal milestone for the mgmt team and that comment was part of that sales pitch.