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Hey Doug,

Old 05-18-2015, 02:03 PM
  #11  
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Originally Posted by qball View Post
The author of the article thinks the airlines are a public utility…just read anything he has put out… free breadsticks, cognac and 99 dollar first class seat should be available to all.
People are paying more to avoid us. A lot more. That's a pretty big red flag. We have some good agents but by far the majority hate our customers. I have some great stories about CLT too. It's so embarrassing.

People are flying us because they have to right now, not because the want to. This is why JetBlue, Virgin America, DAL and SWA are expanding while we are shrinking.
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Old 05-18-2015, 02:59 PM
  #12  
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Originally Posted by drinksonme View Post
What were you saying again about how frontline employees don't affect profits.....so that's why you don't pay profit sharing?
It kind of helps him out when PS is voluntarily given up in the MOU....
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Old 05-18-2015, 04:14 PM
  #13  
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Originally Posted by inline five View Post
People are paying more to avoid us. A lot more. That's a pretty big red flag. We have some good agents but by far the majority hate our customers. I have some great stories about CLT too. It's so embarrassing.

People are flying us because they have to right now, not because the want to. This is why JetBlue, Virgin America, DAL and SWA are expanding while we are shrinking.
My mother flies to Denver regularly to check on her sister. She used a pass a couple of times and has since gone back to using Southwest. Why? Because the gate agents were always fairly nasty to her (STL...which isn't our best station by far).

Traveling standby in today's world is tough, but the way the gate agents talked to her and the other passengers was the nail in the coffin. She specifically told me "thanks for the passes, but I'm going back to Southwest" after her last trip where the agents apparently were pretty stark when it came to customer relations.
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Old 05-18-2015, 05:06 PM
  #14  
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I've said from the beginning, Doug would have to not just talk the talk, but walk the walk regarding the promise he made to his front line employees about changing AA's broken culture. It's clear he's failed miserably in that promise. He HAS done a spectacular job of lining his pockets though and is now as we speak dragging his feet on vitually every aspect of meaningful gain of the employees and focused on diluting their compensation further wherever possible, at least the pilots.

It's simply impossible to make a silk purse out of a sow's ***hole with that attitude and approach. AAG can "go for great" all it wants, but that will never be anything more then another worthless forgotten slogan as long as the majority of employees have no faith in the fairness and integrity of their management team. I have little doubt we will continue to wallow in mediocrity until an honest change of philosophy occurs at the top. The problems at this carrier are systemic and nothing has really changed since Horton left.
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Old 05-20-2015, 03:07 AM
  #15  
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Originally Posted by eaglefly View Post
I've said from the beginning, Doug would have to not just talk the talk, but walk the walk regarding the promise he made to his front line employees about changing AA's broken culture. It's clear he's failed miserably in that promise. He HAS done a spectacular job of lining his pockets though and is now as we speak dragging his feet on vitually every aspect of meaningful gain of the employees and focused on diluting their compensation further wherever possible, at least the pilots.

It's simply impossible to make a silk purse out of a sow's ***hole with that attitude and approach. AAG can "go for great" all it wants, but that will never be anything more then another worthless forgotten slogan as long as the majority of employees have no faith in the fairness and integrity of their management team. I have little doubt we will continue to wallow in mediocrity until an honest change of philosophy occurs at the top. The problems at this carrier are systemic and nothing has really changed since Horton left.

Very well said. I'll only add that there will be no change of philosophy at the top now or ever. Whether we are well liked or not, there will always be enough people flying on us (begrudgingly) to make it acceptable to those on top. Our TeAAm is very different from Delta's
and you can see it from the attitudes of their employees. Doug can't change that from his talk. Without success sharing and meaningful dialogue with the workers we wiil continue as we have been. Sad really. Unless you are fairly new there is very little pride in this company. You do what it takes to get the job done but not an ounce more. Almost everyone I run into feels the same...make your money and escape when and as early as you can afford to. of course, easier said than done!
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