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View Full Version : Record CS


FLYMIA
10-22-2017, 07:04 AM
Im trying to keep it cool and not let the steam blow too hard out of my ears at the moment. I was curious if anyone here uses a recorded line or a recording app when talking to crew scheduling. Most carriers record from the CS line, but i'm thinking it might benefit me to have my own app at this point.


rickair7777
10-22-2017, 08:22 AM
Better know the state laws in both the state you're calling from and the state cs is located in.

May be illegal without their knowledge and concurrence.

terminal
10-22-2017, 09:12 AM
Better know the state laws in both the state you're calling from and the state cs is located in.

May be illegal without their knowledge and concurrence.

Does that apply when they’re already recording the line?
Essentially the permission to monitor the call is already been granted… Does it matter who is actually doing the recording?


pete2800
10-22-2017, 09:13 AM
Better know the state laws in both the state you're calling from and the state cs is located in.

May be illegal without their knowledge and concurrence.
Whenever you answer their call... "This call is being recorded for quality assurance purposes."

Problem solved!

at6d
10-22-2017, 09:43 AM
I knew a pilot when I was at the regionals that used Google phone VOIP. He would record every call.

Pogey Bait
10-22-2017, 11:47 AM
I wouldn’t even stop there...why not have a device on your headset while in the plane that you can record everything being said. This way you really got all your bases covered.

AZFlyer
10-22-2017, 11:57 AM
An app called ACR works pretty well. Spend the couple bucks for the premium version.

rickair7777
10-22-2017, 08:27 PM
Does that apply when they’re already recording the line?
Essentially the permission to monitor the call is already been granted… Does it matter who is actually doing the recording?

Whenever you answer their call... "This call is being recorded for quality assurance purposes."

Problem solved!

You know they're recording you, by talking to them your consent is implied.

But if they don't know YOU are recording THEM, it might be illegal in some states. Better check. No use in having a recording of CS which is also evidence you committed a crime.

123494
10-23-2017, 05:25 AM
You guys are way too paranoid lol

rickair7777
10-23-2017, 06:22 AM
You guys are way too paranoid lol

Been in the airline industry for too long.

I guess you could record all you want, but check the laws before trying to use the recording with management... I guarantee you they will be seriously pee-ed off if you throw an illicit recording in their face.

PotatoChip
10-26-2017, 08:16 AM
ACR works great. And as stated, simple answer your phone, "Hello, this is Al, this line is being recorded."

Ed Force One
10-26-2017, 10:36 AM
Funny thing is, every time something would work against them, somehow the recording mysteriously got "accidentally deleted."

Really, we're just doing them a favor. Think of it like a FADEC. They record on Channel A, we're providing redundancy on Channel B should Channel A fail.

sACKtis
10-26-2017, 10:06 PM
You guys are way too paranoid lol

Ha just like those nutters who put tape over their iPad camera

badflaps
10-27-2017, 05:00 AM
Ha just like those nutters who put tape over their iPad camera

I know they can see through the tape. It just makes me feel better.

sky jet
10-27-2017, 12:18 PM
I don't know if it's an option at your place of employment, but at mine I communicate with the company by email 99.8% of the time. I have a written record and I can refer back to details that I might have forgotten/missed in the initial read or by the time I wake up.

NeverHome
10-29-2017, 12:57 PM
I know they can see through the tape. It just makes me feel better.

Apples technology is that good? Well then next best is to tape a piece of crystal with a high refracted index onto the camera. That otta work.

FWIW, at many airlines the resources are stretched thin. You would have to be on the "list" if they were really gonna spy on you. In that case you have bigger problems.

Government spying on you? See above ;)

WhistlePig
10-29-2017, 02:34 PM
You know they're recording you, by talking to them your consent is implied.

But if they don't know YOU are recording THEM, it might be illegal in some states. Better check. No use in having a recording of CS which is also evidence you committed a crime.

No, if the line is already being recorded by the other party, you may make your own contemporaneous record of the conversation. Implied consent does apply here. How you USE the recording could get you in trouble however. But there is nothing wrong if you exercise discretion and maintain the same confidentiality you expect of the company.

rickair7777
10-29-2017, 05:52 PM
No, if the line is already being recorded by the other party, you may make your own contemporaneous record of the conversation. Implied consent does apply here. How you USE the recording could get you in trouble however. But there is nothing wrong if you exercise discretion and maintain the same confidentiality you expect of the company.

Depends on state law. Just because they are recording with your knowledge and (implied) consent, doesn't mean you can record them without their knowledge. You may not need their consent, probably just have to tell them.

rickair7777
10-29-2017, 05:54 PM
I don't know if it's an option at your place of employment, but at mine I communicate with the company by email 99.8% of the time. I have a written record and I can refer back to details that I might have forgotten/missed in the initial read or by the time I wake up.

At most places, you can just self-notify if you agree with what they're assigning. But if you have issues, you need to talk to them... and that's when a recording might be of use.

grnclvrs
11-02-2017, 07:24 AM
Apples technology is that good? Well then next best is to tape a piece of crystal with a high refracted index onto the camera. That otta work.

FWIW, at many airlines the resources are stretched thin. You would have to be on the "list" if they were really gonna spy on you. In that case you have bigger problems.

Government spying on you? See above ;)

Always cracks me up when I see guys with the camera taped. Funny thing is that if the company wants to get you they can get much more damning evidence from the microphone than the camera.



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