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View Full Version : Kudos to Flight Crew


full of luv
01-22-2018, 11:20 AM
Thanks a million to the SWA flight crew today who saw me left at the gate when the ATL gate agent closed 1/3 empty flight at 13 mins prior.

Without expectation from me, the pilots told the agent as they were handed the paperwork to get the JS'r on and viola, in about 3 mins later I was on the jet with the door closed 5 mins prior to departure.

Without a doubt, unless the flight crew noticed and intervened, it was gonna be a long day in ATL! As they say in SOCAL sanctuary cities, muchos gracias!


Blackhawk
01-22-2018, 05:43 PM
Thanks a million to the SWA flight crew today who saw me left at the gate when the ATL gate agent closed 1/3 empty flight at 13 mins prior.

Without expectation from me, the pilots told the agent as they were handed the paperwork to get the JS'r on and viola, in about 3 mins later I was on the jet with the door closed 5 mins prior to departure.

Without a doubt, unless the flight crew noticed and intervened, it was gonna be a long day in ATL! As they say in SOCAL sanctuary cities, muchos gracias!

Thatís awesome.

Riverside
01-23-2018, 05:20 AM
Same experience. Arrived at the gate 6 minutes before departure. Gate agent was already down at the plane. Then I see a thumbs up in the cockpit window. Made it on and left 1 minute early.


at6d
01-23-2018, 11:19 AM
Do whatever you can to make yourselves known to the flight crew. Stand in the window waving with your ID if thatís what it takes. There are many proactive pilots in our ranks.

Vital Signs
01-23-2018, 03:39 PM
Where does this flight that's only 1/3 full originate from? :eek:
I have not been on a plane that was not largely oversold in ages.


Yes, Great Crew!

full of luv
01-24-2018, 05:40 AM
Where does this flight that's only 1/3 full originate from? :eek:
I have not been on a plane that was not largely oversold in ages.


Yes, Great Crew!

ATL.... yeah I was surprised as well, every middle seat plane wide was empty. That's why I was so bewildered once on that the gate agent originally said no with 13 mins left, I figured it was probably filled to the gills, but when I got on, lots of seats and room for bags.

Thanks again SW crew!

Blackhawk
01-24-2018, 06:02 AM
ATL.... yeah I was surprised as well, every middle seat plane wide was empty. That's why I was so bewildered once on that the gate agent originally said no with 13 mins left, I figured it was probably filled to the gills, but when I got on, lots of seats and room for bags.

Thanks again SW crew!

Poor service from an ATL gate agent??? No way. Though I am surprised to see that at SWA. Never had an issue with a SWA employee. Even had a few gate agents struggle for 30+ minutes to get me on the jump seat after SWA went to the computerized system.

Smokey23
01-24-2018, 06:13 AM
Over the last decade, our ground ops employees have increasingly been subjected to too much metrics and not enough common sense. That plus our new non-rev-friendly reservation system has made us a whole lot less easy to jumpseat on than we used to be. :( Flight Ops has become the last bastion of "trying to do the right thing" on the frontline, though there is some slight evidence here & there that a course correction may be forthcoming...

In the meantime, do what at6d said. I'll be watching for you. :cool:

tyler durden
01-24-2018, 06:23 AM
Poor service from an ATL gate agent??? No way. Though I am surprised to see that at SWA. Never had an issue with a SWA employee. Even had a few gate agents struggle for 30+ minutes to get me on the jump seat after SWA went to the computerized system.

^^^^^This^^^^^

ATL agents, acquired, not hired.

Laramie
01-24-2018, 06:58 AM
^^^^^This^^^^^

ATL agents, acquired, not hired.

My friend, while I don't disagree with you, SWA could double the pay and give a free Uber ride form the burbs and still have trouble finding people without Atlantatude.

full of luv
01-24-2018, 07:59 AM
Poor service from an ATL gate agent??? No way. Though I am surprised to see that at SWA. Never had an issue with a SWA employee. Even had a few gate agents struggle for 30+ minutes to get me on the jump seat after SWA went to the computerized system.

Well in their defense, I did walk up and ask (I had already listed) about the JS at 13mins prior to the departure.

There were three agents there talking with no other customers, but they said sorry, flight closed 15 mins prior.
Probably true in this case since the flight not completely full. In the past I've walked up with 5 mins to go, but with peeps still in the Jetway, the agents usually will clear you.
I did not protest because 15mins is apparently their cutoff, but I just went over my the window and checked my rather bleak options for the rest of the day on my phone. One of the agents then left and went down the jetway to close the door. To my surprise, about 3 mins later she reappeared and said the crew saw me in the window and "authorized" her to put me on.
I was shocked, elated, and eternally grateful! We still got the door closed with 5 mins to go before departure time.

And BTW, I used to JS on Airtran occasionally and most of their agents would go the extra mile to get you on. One time I walked up to the gate as the door was closing, the agent had me write my name and employee# on a napkin as we walked to the door of the jet and said he was going to go back and add me after the door closed. Granted that was an "easier" time for everyone to JS, darn computers!

Macjet
01-26-2018, 07:52 AM
I have never seen an airline go out of its way for JS'ers like WN has. I can only hope that my airline is doing half the job you are.

Blackhawk
01-26-2018, 10:30 AM
I have never seen an airline go out of its way for JS'ers like WN has. I can only hope that my airline is doing half the job you are.

I agree. I’ve never had a poor experience, from the gate agents to the flight crews. After SWA changed over to the computerized JS reservation system there were some issues getting pulled up on CASS. In every case where this happened to me a gate agent took 30+ minutes to get it straightened out and had to get someone else to work the gate. Never would have gotten such service from another Air Line.��

motoboy
01-28-2018, 10:16 AM
^^^^^This^^^^^

ATL agents, acquired, not hired.

This.

And them telling the OP, that the flight closed 15 prior is total BS. They can leave 5 early if missing pax/bags, 10 early if all pax/bags are accounted for- straight from the ground ops manual.

Props to the crew for coming thru.

CBreezy
01-29-2018, 03:37 AM
This.

And them telling the OP, that the flight closed 15 prior is total BS. They can leave 5 early if missing pax/bags, 10 early if all pax/bags are accounted for- straight from the ground ops manual.

Props to the crew for coming thru.

I second this. I've shown up 13 early before with everyone boarded and they still got me on. Sounds like a sour puss gate agent to me.

Loon
02-13-2018, 09:33 AM
Thanks a million to the SWA flight crew today who saw me left at the gate when the ATL gate agent closed 1/3 empty flight at 13 mins prior.

Without expectation from me, the pilots told the agent as they were handed the paperwork to get the JS'r on and viola, in about 3 mins later I was on the jet with the door closed 5 mins prior to departure.

Without a doubt, unless the flight crew noticed and intervened, it was gonna be a long day in ATL! As they say in SOCAL sanctuary cities, muchos gracias!

THAT is exactly why I wanted to work at swa.
As a commuter, it's great to hear stories like that.
Old school :)