Airline Pilot Forums

Airline Pilot Forums was designed to be a community where working airline pilots can share ideas and information about the aviation field. In the forum you will find information about major and regional airline carriers, career training, interview and job seeker help, finance, and living the airline pilot lifestyle.




View Full Version : SWA FAs


WHACKMASTER
05-30-2018, 12:46 PM
Is it just me or does this airline have some of the neediest, high maintenance, fragile, and PIA flight attendants out there?!

This is my fourth airline and I donít EVER recall having to devote so much attention and care to the back end crew during normal line ops.

The obvious disclaimer goes that not all are like that but my word......

Ridiculous already.....


ground stop
05-30-2018, 12:53 PM
Any particular base or is this just an overall observation?

navigatro
05-30-2018, 01:10 PM
Is it just me or are former AirTran pilots the most PIA and complaining people ever. They have it great yet only seem to see the negative in everything. BTW I am totally serious - I know several former Tranny pilots, and they are like that.

Also, I fly regularly on all the major airlines, and the SWA F/A's are the best (Delta a close second)


Jeff Lebowski
05-30-2018, 01:18 PM
Is it just me or are former AirTran pilots the most PIA and complaining people ever. They have it great yet only seem to see the negative in everything. BTW I am totally serious - I know several former Tranny pilots, and they are like that.

Also, I fly regularly on all the major airlines, and the SWA F/A's are the best (Delta a close second)

Boom. Mic drop.

Next ...

LNL76
05-30-2018, 01:45 PM
Is it just me or does this airline have some of the neediest, high maintenance, fragile, and PIA flight attendants out there?!

This is my fourth airline and I donít EVER recall having to devote so much attention and care to the back end crew during normal line ops.

The obvious disclaimer goes that not all are like that but my word......

Ridiculous already.....

Hmmm, I wonder if they say the same about the pilots! :p :D

Peacock
05-30-2018, 07:35 PM
If we hired more 1500 hour fighter pilots we wouldnít have to hear as much jaded *****ing from highly experienced dudes

shoelu
05-30-2018, 08:36 PM
Is it just me or does this airline have some of the neediest, high maintenance, fragile, and PIA flight attendants out there?!

This is my fourth airline and I donít EVER recall having to devote so much attention and care to the back end crew during normal line ops.

The obvious disclaimer goes that not all are like that but my word......

Ridiculous already.....
This is my third airline and when I make comparisons I have to say, they expect a lot because they give a lot.

I have seen more genuine concern for all crew members on both sides of the locked door at SWA than previous gigs. I have bent over backwards to help when I can and that favor has always been returned in kind.

It is generally a two way street in my opinion and I feel like in most circumstances I have always gotten as much or more than I have given.

e6bpilot
05-30-2018, 09:04 PM
This is my third airline and when I make comparisons I have to say, they expect a lot because they give a lot.



I have seen more genuine concern for all crew members on both sides of the locked door at SWA than previous gigs. I have bent over backwards to help when I can and that favor has always been returned in kind.



It is generally a two way street in my opinion and I feel like in most circumstances I have always gotten as much or more than I have given.



Well said. Yes, there are some who are a PITA and they all know who they are.
Same can be said for us. I have gone in the back before and apologized on behalf of all pilots for some of the bs that I have seen from captains among our ranks.

4thLevel
06-04-2018, 12:27 AM
And right on cue -

Whack doesn't get any traction on this thread and not surprisingly - completely disappears.

Tranny's anyone?

Tmeister
06-04-2018, 12:57 AM
Whack has most likely read all these replies, just doesnít realize that those all those luving and giving FAs actually make or break the customer experience that helps sustain the awesome reputation (and contract/paycheck) his airline has!

maxjet
06-04-2018, 02:07 AM
https://youtu.be/ilQHP8PgHWs

Well there is always this opinion from a former Air Tran CA

FlapsOverspeed
06-04-2018, 08:20 AM
SWA FA's are flawless for the most part. Wack need to get back to hording AR ammo and burying gold next to his doublewide (wasn't talking about his wife) .

WHACKMASTER
06-06-2018, 05:12 AM
Whack has most likely read all these replies, just doesnít realize that those all those luving and giving FAs actually make or break the customer experience that helps sustain the awesome reputation (and contract/paycheck) his airline has!

Whack has a very fulfilling life outside of APC so youíll have to forgive Whack for not responding in a timely manner.

Our FAs do give a lot as far as customer service (although I cringe when I hear some of them somewhat rudely pressuring PAX to get in their seats during the boarding process).

The crux of my complaint is how babied they expect to and have gotten used to being when it comes to turbulence in particular.

I once witnessed a cptn call them approximately eight times on a SoCal to NorCal leg to tell them to sit down, expect light bumps, expect smooth, etc. It was utterly ridiculous and overdone considering how relatively smooth the whole flight was. Not something Iíve seen in 20 years of 121 flying on my own metal and othersí.

The same can be said for how hypersensitive so many of them are to even the slightest turbulence. Where and how has this culture formed?!

Itís pretty bad when the seat belt sign is off because the front end crew thinks is safe enough for pax to be up but they get on the PA and tell the pax that theyíre sitting down because itís not safe/smooth enough for them to serve. Iíve witnessed that happening several times.

Or how about the constant undertone during briefings for short flights where theyíre just praying that you tell them itís going to be too rough to serve? Are you cptns out there going to deny that, too?

My understanding is that the FAs at SWA used to serve in rather choppy air, but except for the old-school DAL girls, itís swung in the completely opposite direction. Can anyone explain this?

While some of you would like to bash me for my observations, consider that Iíve had this exact cockpit conversation with both Cptns & FOs and Iím certainly not the only one who seeís this.

e6bpilot
06-06-2018, 09:32 AM
Yes, you are completely right about that. It has gotten out of hand.
I agree itís a culture thing. It kinda galls me when they call and tell me the seatbelt sign should be on because itís more bumpy back there.
Um....ok?

They do an amazing job under trying circumstances, but the turbulence thing is weird. I blame the lawyers and inflight management for becoming so risk averse. Injuries are going to happen, unfortunately. I think we do our best to mitigate them, but when you feel a bump and then hear ding ding and they are asking what to do, I kinda want to choke someone out. We have enough going on without telling you how to do your job.
If it is too bumpy to serve, sit. Otherwise, donít. I will tell you if I hear or see anything that indicates more than light chop. However, if you are sitting and the seatbelt sign goes off, you may feel a bit silly.

flysocal77
06-06-2018, 10:03 AM
I donít think itís smart to post anything negative about other work groups on a forum. I was told on probation that a good way to get fired is by saying or doing the wrong thing to a sensitive flight attendant, especially a minority. I agree that some caps will want ride reports on every frequency. Super easy guy to fly with but no thanks because the constant seat belt issue makes for a long day. My favorite is multiple calls from FAs to change temp when they havenít even discussed this amongst themselves. One likes it hot, one likes it cold and sometimes you donít know whoís calling. Yesterday I was told by the C that when the airplane is full I need to run full cold all the time and thatís how itís done on a 737. Yeah sure, like nobody has told me to throw a log on the fire.

dawgdriver
06-06-2018, 11:51 AM
Yes, you are completely right about that. It has gotten out of hand.
I agree it’s a culture thing. It kinda galls me when they call and tell me the seatbelt sign should be on because it’s more bumpy back there.
Um....ok?

They do an amazing job under trying circumstances, but the turbulence thing is weird. I blame the lawyers and inflight management for becoming so risk averse. Injuries are going to happen, unfortunately. I think we do our best to mitigate them, but when you feel a bump and then hear ding ding and they are asking what to do, I kinda want to choke someone out. We have enough going on without telling you how to do your job.
If it is too bumpy to serve, sit. Otherwise, don’t. I will tell you if I hear or see anything that indicates more than light chop. However, if you are sitting and the seatbelt sign goes off, you may feel a bit silly.

I'd heard this same complaint coming from G4 guys in the crash pad, so I'm getting it second hand. Essentially that the entitled 'coddle culture' is getting out of control and FAs have slowly become increasingly militant and confrontational with pilots over turbulence and cabin temps. Worse at some bases than others. The latest I heard was a first hand account involving a new hire FA (still on probation) openly confronting a captain for not sitting them down sooner. Reportedly this was in occasional lite turbulence. If true, it speaks volumes as to the evolving G4 culture and what is being taught. Captains have been de-fanged for decades by lacking support from senior ops leadership who cow-tow to In-flight and ground ops leadership. If there's a disagreement, the captain is instructed to write an apology letter to make it go away.

Again, second hand and as a commuter, I have nothing but appreciation for SW as they're always very accommodating, but I'll admit I've seen a dramatic shift in the vibe over the last few years, along with a much wider diversity of FAs being hired.

Evidence that it's no longer 'Hugging Herb's' airline is the letter reportedly sent to FAs that hugging is no longer allowed. Growth, liability/risk averse corporate culture, merged companies' labor groups, tougher schedules, obnoxious and confrontational passengers, shorter overnights, different hotels, etc., make for tired and cranky crews. They do put up with a lot. Sad, but makes sense. It's happening everywhere.

WHACKMASTER
06-06-2018, 12:28 PM
Yes, you are completely right about that. It has gotten out of hand.
I agree itís a culture thing. It kinda galls me when they call and tell me the seatbelt sign should be on because itís more bumpy back there.
Um....ok?

They do an amazing job under trying circumstances, but the turbulence thing is weird. I blame the lawyers and inflight management for becoming so risk averse. Injuries are going to happen, unfortunately. I think we do our best to mitigate them, but when you feel a bump and then hear ding ding and they are asking what to do, I kinda want to choke someone out. We have enough going on without telling you how to do your job.
If it is too bumpy to serve, sit. Otherwise, donít. I will tell you if I hear or see anything that indicates more than light chop. However, if you are sitting and the seatbelt sign goes off, you may feel a bit silly.

Bing*******go! Exactly. See, thatís exactly what Iím referring to. Ridiculous.

Pil0t
06-06-2018, 10:31 PM
Have any of you considered the fact that FAs are perhaps more expendable than us and if the captain says itís fine to walk around yet they still decide not to do service, because they have been injured before trying to do so when their pilots didnít think it was too rough as they sat securely in their seats up front, they may just get written up or even fired for neglecting their job duties? FAs may be reprimanded for skipping out on service or remaining in their jumpseats if we do not specifically ask them to remain seated. Short flights with even a small amount of turbulence make serving the entire cabin drinks difficult, and even dangerous, due to pressure on time and increasing demands of passengers. Believe it or not, Iíve discovered this by getting to know the crew members I work with and not just labeling them as high maintenance.

A little communication and empathy between crew members can clear up a lot of misunderstandings.

shoelu
06-06-2018, 11:25 PM
The same can be said for how hypersensitive so many of them are to even the slightest turbulence. Where and how has this culture formed?!

There was a time when a certain Dallas based airline experienced a significant number more FA injuries than the industry average. A lot of it was due to shorter stage lengths and less time to serve creating pressure to serve in less than ideal situations. An effort was made to emphasize safety over serving no matter what. That effort targeted both pilots and FA's to come together and make informed decisions about when was it safe to undertake passenger service.

WHACKMASTER
06-07-2018, 04:46 AM
There was a time when a certain Dallas based airline experienced a significant number more FA injuries than the industry average. A lot of it was due to shorter stage lengths and less time to serve creating pressure to serve in less than ideal situations. An effort was made to emphasize safety over serving no matter what. That effort targeted both pilots and FA's to come together and make informed decisions about when was it safe to undertake passenger service.

Thanks for the explanation.

RJSAviator76
06-08-2018, 08:24 PM
This is gonna be hilarious to watch when we start flying interisland in Hawaii. Hawaiian does abbreviated service on 20-25 minute flights.

As for the whole turbulence thing, I flew with a guy recently who made it very clear to the flight attendants... "I'll try and give you enough warning, but if it's too bumpy for you, you don't need me to tell you to sit down. Do the right thing and take care of yourselves. "

GreatStory
06-08-2018, 11:01 PM
This is gonna be hilarious to watch when we start flying interisland in Hawaii. Hawaiian does abbreviated service on 20-25 minute flights.

As for the whole turbulence thing, I flew with a guy recently who made it very clear to the flight attendants... "I'll try and give you enough warning, but if it's too bumpy for you, you don't need me to tell you to sit down. Do the right thing and take care of yourselves. "

OMG great story, please tell it again!



Search Engine Optimization by vBSEO 3.6.1