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View Full Version : Baggage Claim While Black...


atpcliff
09-19-2018, 10:26 PM
https://www.yahoo.com/lifestyle/baggage-claim-becky-delta-apologizes-calling-police-black-woman-damaged-luggage-214734984.html

Customer Service rep called the State Police on customer trying to report a damaged bag, and improper treatment by CS reps.

Hopefully, these Customer Service reps can get retrained and improve things for their airline in the future.


TiredSoul
09-20-2018, 06:32 AM
Snowflake alert.

Galaxy5
09-20-2018, 10:13 AM
What’s that old saying about stories? There are three sides to every one...side A, side B and the truth. Good on you for getting fired up for 1/3 of what happened here Cliff.


LNL76
09-20-2018, 10:56 AM
How long was she going to stand there demanding a name and phone number? I really hate people!

tomgoodman
09-20-2018, 10:59 AM
What’s that old saying about stories? There are three sides to every one...side A, side B and the truth.

To bash someone else’s airline, one side of the story is enough. :rolleyes:

atpcliff
09-21-2018, 12:06 AM
I just read the first six or so comments by the public on this story...they ALL went something like this one:

Klew20 hours ago
I'm a manager in a large corporation. Although I'm really not involved in customer relations occasionally I get called to intervene in customer complaints. I have to say I would be absolutely furious if one of my employees refused to call me when a customer asked. These people need to know the only reason they have a job is because they have customers. I'm not saying the customer is always right, but an attempt must be made to investigate and resolve their issues when they arise. I personally would suspend everyone involved .

Black Sambo
09-21-2018, 12:53 AM
I don’t hate people but I did read the comments section of the article and watched the video. I have noticed a growing trend to people taking video of everything and customer service agents or flight attendants being on the defensive. It’s just sad. The woman should have her bag fixed and the customer service agent should have been courteous.
I dislike people wanting to take video of everything which makes people especially in the airline industry take a defensive stance because their face and name is out there when they had no choice. I don’t agree how the CSA treated the customer nor do I agree with everything being on video these days.
I rather like the story of the Capt buying pizzas in witicha falls, tx. That is definitely a story that truly shows how we act as people.

John Carr
09-21-2018, 08:10 AM
I don’t hate people but I did read the comments section of the article and watched the video. I have noticed a growing trend to people taking video of everything and customer service agents or flight attendants being on the defensive. It’s just sad. The woman should have her bag fixed and the customer service agent should have been courteous.

I agree, customer service is paramount. But............

.......in this day and age of EVERYONE filming something, we ONLY see what they taped. Not unlike when the DAL CA went back to talk to the girl that was "flying while black", or Dr. (dinky) Dao.

We simply don't know EVERYTHING that transpired. She could have been completely rude and aggressive to the agents from the get go, when that didn't work she got out her phone and started taping while taking on a calmer demeanor, etc.

DickBurns
09-21-2018, 08:29 AM
I agree, customer service is paramount. But............

.......in this day and age of EVERYONE filming something, we ONLY see what they taped. Not unlike when the DAL CA wet back to talk to the girl that was "flying while black", or Dr. (dinky) Dao.

We simply don't know EVERYTHING that transpired. She could have been completely rude and aggressive to the agents from the get go, when that didn't work she got out her phone and started taping while taking on a calmer demeanor, etc.

Woah woah woah! I'm so offended.... What did you call that DAL CA?

John Carr
09-21-2018, 08:34 AM
Woah woah woah! I'm so offended.... What did you call that DAL CA?

Great catch, MY BAD!!!!!!!!!!! :o:(

Fixed.

But the internet is forever........

A Squared
09-21-2018, 08:51 AM
How long was she going to stand there demanding a name and phone number? I really hate people!


Without knowing a lot more about what went on, I'm not taking sides with the customer on the overall issue, necessarily. But if things have reached an impasse with the person you're dealing with, taking your issue to the next level up is pretty standard, and reasonable. I'm kind of scratching my head over how you arrive at the position that asking to speak with a manager is unreasonable, and attempting to prevent the customer from doing so is reasonable.

fadec
09-22-2018, 05:22 AM
Delta thinks they can apologize for calling the police? Snitches get stitches, Bithces.

A330FoodCritic
09-23-2018, 03:58 AM
Delta thinks they can apologize for calling the police? Snitches get stitches, Bithces.

roflmao.........

WHACKMASTER
09-24-2018, 03:00 AM
FedEx.....UPS if I had to do it over. That and a cabin in Montana.

detpilot
10-05-2018, 06:55 AM
How long was she going to stand there demanding a name and phone number? I really hate people!How long would you, if your bad was damaged and a condescending SERVICE worker was refusing to let you, the CUSTOMER speak with a manager?

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