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Tjamaica
01-17-2019, 07:51 AM
https://www.wsj.com/video/the-best-and-worst-us-airlines-of-2018/A1FD5B0A-00A5-4AF4-8F35-D7A6C4F699EA.html

1. Delta
2. Alaska
3. Southwest
4. Spirit
5. JetBlue
6. United
7. American
8. Frontier


Slaphappy
01-17-2019, 09:31 AM
Any list that doesn't have spirit dead last is one that can't be taken seriously.

Poser765
01-17-2019, 09:33 AM
Any list that doesn't have spirit dead last is one that can't be taken seriously.
Ok, buddy.


Gators
01-17-2019, 09:57 AM
https://uploads.tapatalk-cdn.com/20190117/79d5a4e07e29026fb1a09c94dc1edf32.jpg

IwasInverted
01-17-2019, 10:12 AM
Any list that doesn't have spirit dead last is one that can't be taken seriously.

How often do you fly on Spirit?

Moonwolf
01-17-2019, 10:17 AM
What no Hawaiian? I'd bet we'd be first on a few of those lists.

GuardPolice
01-17-2019, 11:11 AM
What no Hawaiian? I'd bet we'd be first on a few of those lists.



They said they excluded Hawaiian due to the relatively few flights they operate on the mainland and thus not subject to the major weather issues at the same rate as these other carriers.

QuirkyJules
01-17-2019, 11:22 AM
The seven categories and rankings that went into the overall ranking:

On-time arrivals
1. Delta
2. Alaska
3. Spirit
4. Southwest
5. United
6. American
7. JetBlue
8. Frontier

Tarmac Delays
1. Southwest
2. Alaska
3. Frontier
4. Spirit
5. Delta
6. JetBlue
7. United
8. American

Involuntary Bumps
1. Delta
2. JetBlue
3. United
4. American
5. Southwest
6. Alaska
7. Spirit
8. Frontier

Extreme Delays
1. Alaska
2. Delta
3. Southwest
4. Spirit
5. American
6. United
7. JetBlue
8. Frontier

Cancelled flights
1. Delta
2. Spirit
3. Alaska
4. Southwest
5. United
6. Frontier
7. JetBlue
8. American

Mishandled bags
1. Spirit
2. JetBlue
3. Delta
4. United
5. Alaska
6. Frontier
7. Southwest
8. American

Formal DOT complaints
1. Southwest
2. Alaska
3. Delta
4. JetBlue
5. United
6. American
7. Spirit
8. Frontier

Aero1900
01-17-2019, 03:33 PM
I give the "Most Improved" award to Spirit.

As a Frontier pilot, its encouraging to see that a ULCC can do well.

And..... Frontier needs to get their sh*t together

FNGFO
01-17-2019, 04:00 PM
https://uploads.tapatalk-cdn.com/20190117/79d5a4e07e29026fb1a09c94dc1edf32.jpg

Thatís a good old fashioned pimp slappiní. Well done.

Silver02ex
01-17-2019, 04:54 PM
I give the "Most Improved" award to Spirit.

As a Frontier pilot, its encouraging to see that a ULCC can do well.

And..... Frontier needs to get their sh*t together

It's a combination of, increasing the block time, new contract, and most important, this:

"Spirit has turned to the Disney Institute, a subsidiary of the Walt Disney Company, to help change its reputation and better train its employees for success."

https://www.travelandleisure.com/airlines-airports/spirit-airlines-disney-institute-training

Carlsbad
01-17-2019, 06:39 PM
And yet.........

Best airlines to be a pilot for:
1. Delta
2. United
3. American
4. Southwest
5. Alaska
6. JetBlue
7. Spirit
8. Frontier

Meaning?........

As pilots, who gives a ****

Deathwish
01-17-2019, 06:54 PM
And again Hawaiian doesnít make the list....

BlueMoon
01-17-2019, 07:11 PM
Spirit is fine. The problem is people book them expecting the same service as Delta/AA/UAL and then get angry when they get what they paid for.

We took them to Florida a couple months back because the tickets were cheap. Perfectly fine experience, except no gate upon arrival and Iíve had that happen on other big carriers a lot.

Skyward
01-18-2019, 06:43 AM
And yet.........

Best airlines to be a pilot for:
1. Delta
2. United
3. American
4. Southwest
5. Alaska
6. JetBlue
7. Spirit
8. Frontier

Meaning?........

As pilots, who gives a ****

Well, my list looks different, but I get your point.

iHateAMR
01-18-2019, 08:37 AM
And yet.........

Best airlines to be a pilot for:
1. FedEx
2. Delta
3. United
4. UPS
5. Southwest
6. Alaska
7. JetBlue
8. Spirit
9. Frontier
10. American


Meaning?........

As pilots, who gives a ****

Fixed that for ya, but yup.

Macjet
01-18-2019, 08:53 AM
And yet.........

Best airlines to be a pilot for:
1. Delta
2. United
3. American
4. Southwest
5. Alaska
6. JetBlue
7. Spirit
8. Frontier

Meaning?........

As pilots, who gives a ****

I care. A lot. I'm sure at one time Braniff, Eastern, TWA, or Pan Am were better places to work than NW, DL, US, US, AA, etc. I want my carrier to keep making money and for my checks to keep cashing.

BeeWatcher
01-18-2019, 09:55 AM
Fixed that for ya, but yup.

Maybe best financially but it will cost you a bit on the longevity side...

rickair7777
01-18-2019, 10:19 AM
And yet.........

Best airlines to be a pilot for:
1. Delta
2. United
3. American
4. Southwest
5. Alaska
6. JetBlue
7. Spirit
8. Frontier

Meaning?........

As pilots, who gives a ****

Long term quality product might impact growth (or shrinkage). Probably worth a few seniority numbers.

TrojanCMH
01-18-2019, 12:27 PM
Fixed that for ya, but yup.



I dunno. Donít know if I can do FedEx or UPS backside flying. Itís not for everyone. But they are great companies and I have many friends at both of them.


Sent from my iPhone using Tapatalk

NoCheesePlates
01-18-2019, 02:17 PM
And yet.........

Best airlines to be a pilot for:
1. Delta
2. United
3. American
4. Southwest
5. Alaska
6. JetBlue
7. Spirit
8. Frontier

Meaning?........

As pilots, who gives a ****

And what data did you take into account to form your theory? I'll bet a ton of folks would debate your thesis.

captjns
01-20-2019, 06:55 AM
And what data did you take into account to form your theory? I'll bet a ton of folks would debate your thesis.

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Canít be for the crew meals.

Thrust Hold
01-20-2019, 08:29 AM
I dunno. Don’t know if I can do FedEx or UPS backside flying. It’s not for everyone. But they are great companies and I have many friends at both of them.


Sent from my iPhone using Tapatalk

IDK, I do about 50% Night and 50% Datime Flying and have only been on property 2 years. Never do any Night Hub turns either. I was pleasantly surprised how easy it is to avoid some of those brutal schedules everyone fears so much.

busdriver12
01-20-2019, 08:39 AM
IDK, I do about 50% Night and 50% Datime Flying and have only been on property 2 years. Never do any Night Hub turns either. I was pleasantly surprised how easy it is to avoid some of those brutal schedules everyone fears so much.

Honestly, I don't understand why people don't try harder to swap off the ugly stuff, often they just fly it when they could have swapped it. I guess one person's trash is another ones treasure. I fly mostly days, about 90/10, only fly nights if the leg is mixed in with a good trip or a convenient deadhead. But I'm having a hard time getting up early for some of those day flights. Getting old sucks, I want to sleep until 8am.

TrojanCMH
01-20-2019, 08:54 AM
IDK, I do about 50% Night and 50% Datime Flying and have only been on property 2 years. Never do any Night Hub turns either. I was pleasantly surprised how easy it is to avoid some of those brutal schedules everyone fears so much.



Didnít realize this. I retract my statement then.


Sent from my iPhone using Tapatalk

Slowmover
01-20-2019, 10:49 AM
Back to the original article... does this include regionals or is it just the mainline?

Hilltopper89
01-20-2019, 05:04 PM
My brother and sister in law just flew Spirit. They couldnít open the cargo door to retrieve their bags. They were told that they would have to wait 4 hrs at the airport to file a claim for their bags and that they wouldnít deliver them because ďwe donít do that.Ē What? Above these other airlines?

FNGFO
01-20-2019, 05:16 PM
My brother and sister in law just flew Spirit. They couldnít open the cargo door to retrieve their bags. They were told that they would have to wait 4 hrs at the airport to file a claim for their bags and that they wouldnít deliver them because ďwe donít do that.Ē What? Above these other airlines?

No other airline has had a mechanical issue that inconvenienced the passengers. Ever.

Hilltopper89
01-20-2019, 06:16 PM
No other airline has had a mechanical issue that inconvenienced the passengers. Ever.
You’re kidding right? Sorry...airlines should deliver bags when they’re not on the belt. Not send them to email then say “we don’t deliver bags” when the cargo door is jammed closed. At DAL, AA, UAL, you’d go home, call later, talk to a human, and the next morning your bag would be on your doorstep. At Spirit they tell you your bag isn’t late til 4 hrs after and you cant make a claim online or even on the phone with an actual person. You have to stay at the airport and make a claim 4 hours later. Even then they won’t deliver it even though they know exactly where it is and that it was their fault. Your argument is ridiculous. It’s not that airlines dont have problems. It’s that Spirit doesn’t give a $hit. Top 4 airline though.

FNGFO
01-20-2019, 06:42 PM
Youíre kidding right? Sorry...airlines should deliver bags when theyíre not on the belt. Not send them to email then say ďwe donít deliver bagsĒ when the cargo door is jammed closed. At DAL, AA, UAL, youíd go home, call later, talk to a human, and the next morning your bag would be on your doorstep. At Spirit they tell you your bag isnít late til 4 hrs after and you cant make a claim online or even on the phone with an actual person. You have to stay at the airport and make a claim 4 hours later. Even then they wonít deliver it even though they know exactly where it is and that it was their fault. Your argument is ridiculous. Itís not that airlines dont have problems. Itís that Spirit doesnít give a $hit. Top 4 airline though.

Itís that Spirit is a ULCC, and doesnít send bags to houses. That super cheap ticket your family enjoyed is super cheap for a reason.

I think this is the second year in a row that NKS has finished number 1 in mishandled bags. Which tells me that your one off story is just that.

Hilltopper89
01-20-2019, 06:46 PM
It’s that Spirit is a ULCC, and doesn’t send bags to houses. That super cheap ticket your family enjoyed is super cheap for a reason.

I think this is the second year in a row that NKS has finished number 1 in mishandled bags. Which tells me that your one off story is just that.

One off story. There’s a reason my brother (CLE) called me and said he’s done with Spirit. It s not that they mishandle bags. It’s that when they do it’s ridiculous. You get what you pay for. But by all means, keep defending horrible customer service. My “one off story” happened to be within days of a post about how great Spirit is. Spirit is what it is. It’s a super cheap ticket to get somewhere if you need to get there with no bags and no problems. Just don’t confuse it with being a top airline.

Deathwish
01-20-2019, 06:51 PM
My brother and sister in law just flew Spirit. They couldnít open the cargo door to retrieve their bags. They were told that they would have to wait 4 hrs at the airport to file a claim for their bags and that they wouldnít deliver them because ďwe donít do that.Ē What? Above these other airlines?

Just out of curiosity, were they non revving on spirit?

Hilltopper89
01-20-2019, 06:52 PM
Just out of curiosity, were they non revving on spirit?

No, sir. Bought tix CLE-MCO round trip.

FNGFO
01-20-2019, 06:57 PM
One off story. Thereís a reason my brother (CLE) called me and said heís done with Spirit. It s not that they mishandle bags. Itís that when they do itís ridiculous. You get what you pay for. But by all means, keep defending horrible customer service.

You seem to have real trouble understanding that ďyou get what you pay forĒ means that an ULCC isnít going to send your bags to your house.

If you want ďcustomer serviceĒ that does that kind of thing then you have to pay legacy fares to a legacy carrier.

I understand that this model is a shock to those who still donít understand it, but airlines of all stripes have pax swearing off them for similar incidents every day. This one effected a family member, so youíre here venting when the criteria of the study indicates that NKS actually gets it right by and large. And thatís with being near the worst in customer complaints for folks like you who donít understand what theyíre buying.

Let me ask this. Did your brother and his family not get mad about paying for water, selecting seats, checking an extra bag etc? Because you canít have it both ways. Legacy ďserviceĒ results in legacy pricing.

Hilltopper89
01-20-2019, 07:23 PM
You seem to have real trouble understanding that “you get what you pay for” means that an ULCC isn’t going to send your bags to your house.

If you want “customer service” that does that kind of thing then you have to pay legacy fares to a legacy carrier.

I understand that this model is a shock to those who still don’t understand it, but airlines of all stripes have pax swearing off then for similar incidents every day. This one effected a family member, so you’re here venting when the criteria of the study indicates that NKS actually gets it right by and large. And that’s with being near the worst in customer complaints for folks like you who don’t understand what they’re buying.

Let me ask this. Did your brother and his family not get mad about paying for water, selecting seats, checking and extra bag etc? Because you can’t have it both ways. Legacy “service” results in legacy pricing.

Absolutely. I get whet you’re saying. They knew they were paying for water. What they didn’t know is that when they got to CLE and their bags were locked in the hold that it’d be their own fault. But let’s not pretend Spirit is a good airline based on what normal people think is good. I find it mildly amusing that due to a mechanical issue my brother’s bag was locked into your company’s airplane but he was required to stay at the airport for 4 HOURS to even file a claim. Like what I’m saying is he couldn’t go home and file a claim online. He had to stay there, at the airport, for for 4 hours after blocking in to even file it. He couldnt call and talk to a person or file it online. Then afterward, when everyone knew knew it was their fault, they don’t deliver. I’m not saying that you don’t get what you pay for. You do. Obviously. All I’m saying is that Spirit is about as far as you get from a top airlne. They’re ridiculous. Buyer beware. Shouldn’t even be considered.

captjns
01-20-2019, 07:52 PM
You do. Obviously. All I’m saying is that Spirit is about as far as you get from a top airlne. They’re ridiculous. Buyer beware. Shouldn’t even be considered.

Frontier Airlines is no bargain either. My wife’s bag didn’t make the flight from DEN to destination. She travelled on Frontier, full fare too. Checked in about 2 hours before departure. No bag delivery service either. Luckily our hotel was across the way from the airport. No apology... and had to fight for the baggage check fee... a disgrace of an airline as far as ground personnel are concerned.

LloydBraun
01-20-2019, 07:58 PM
Absolutely. I get whet you’re saying. They knew they were paying for water. What they didn’t know is that when they got to CLE and their bags were locked in the hold that it’d be their own fault. But let’s not pretend Spirit is a good airline based on what normal people think is good. I find it mildly amusing that due to a mechanical issue my brother’s bag was locked into your company’s airplane but he was required to stay at the airport for 4 HOURS to even file a claim. Like what I’m saying is he couldn’t go home and file a claim online. He had to stay there, at the airport, for for 4 hours after blocking in to even file it. He couldnt call and talk to a person or file it online. Then afterward, when everyone knew knew it was their fault, they don’t deliver. I’m not saying that you don’t get what you pay for. You do. Obviously. All I’m saying is that Spirit is about as far as you get from a top airlne. They’re ridiculous. Buyer beware. Shouldn’t even be considered.

..............

FNGFO
01-20-2019, 08:00 PM
Absolutely. I get whet youíre saying. They knew they were paying for water. What they didnít know is that when they got to CLE and their bags were locked in the hold that itíd be their own fault. But letís not pretend Spirit is a good airline based on what normal people think is good. I find it mildly amusing that due to a mechanical issue my brotherís bag was locked into your companyís airplane but he was required to stay at the airport for 4 HOURS to even file a claim. Like what Iím saying is he couldnít go home and file a claim online. He had to stay there, at the airport, for for 4 hours after blocking in to even file it. He couldnt call and talk to a person or file it online. Then afterward, when everyone knew knew it was their fault, they donít deliver. Iím not saying that you donít get what you pay for. You do. Obviously. All Iím saying is that Spirit is about as far as you get from a top airlne. Theyíre ridiculous. Buyer beware. Shouldnít even be considered.

Well, I mean, weíre not dragging fare paying, screaming people off airplanes or anything....

I get it, youíre offended that NKS rated better in this study than United. And then you throw in your family horror story to say ďSee, see, theyíre not a real airline like...UnitedĒ.

And Iím sure no one has ever had any issues with United whatsoever. And certainly never sworn off of them for their real service.

Perhaps if there were a ďmy bags were locked in the belly and I had to wait an unreasonable amount of time to claim themĒ metric youíd have a leg to stand on in the matter. But there isnít. There are only these metrics to go by for this one study.

As a matter of course no ULCC is going to send your bags to you their fault or not. Thatís something you still canít wrap your head around.

So did your family reach out to NKS to try and make it right? I suspect not. Or that would have made it into your sob story. Itís unfortunate what happened to your brother. I canít speak to what happened at CLE. But trying to use that is an indicator of the whole is about as silly as painting United with the broad brush for what happened on a regional in your colors.

Hilltopper89
01-20-2019, 08:23 PM
Well, I mean, we’re not dragging fare paying, screaming people off airplanes or anything....

I get it, you’re offended that NKS rated better in this study than United. And then you throw in your family horror story to say “See, see, they’re not a real airline like...United”.

And I’m sure no one has ever had any issues with United whatsoever. And certainly never sworn off of them for their real service.

Perhaps if there were a “my bags were locked in the belly and I had to wait an unreasonable amount of time to claim them” metric you’d have a leg to stand on in the matter. But there isn’t. There are only these metrics to go by for this one study.

As a matter of course no ULCC is going to send your bags to you their fault or not. That’s something you still can’t wrap your head around.

So did your family reach out to NKS to try and make it right? I suspect not. Or that would have made it into your sob story. It’s unfortunate what happened to your brother. I can’t speak to what happened at CLE. But trying to use that is an indicator of the whole is about as silly as painting United with the broad brush for what happened on a regional in your colors.

Did I even once mention United? You made it about that. All I said is that Spirit is all of the sudden it’s about Dr Dao...which was Republic, which was about ORD cops. Nice try. This is all youve got. Your argument about “bags locked in the belly with an unreasonable amount of time to claim them” is utterly ridiculous. It’s that you find it reasonable that someone should have to wait 4 hours at the airport to have to file an e claim without the ability to talk ro an actual person amazing. You’re equally proud of Spirit yet equally offended about how awful they are. Funny stuff. I’ve never said legacies don’t have issues. What I find amusing is that you have an utter inability to an admit that you can’t actually deal with customers amazing. All I’m asking is focus on the issue. Bags in hold not pax fault: f u come get them tomorrow regardless of how far away you live. But we’re all Dr Dao 2017. It’s amazing this even exists.

FNGFO
01-20-2019, 09:16 PM
Did I even once mention United? You made it about that. All I said is that Spirit is all of the sudden itís about Dr Dao...which was Republic, which was about ORD cops. Nice try. This is all youve got. Your argument about ďbags locked in the belly with an unreasonable amount of time to claim themĒ is utterly ridiculous. Itís that you find it reasonable that someone should have to wait 4 hours at the airport to have to file an e claim without the ability to talk ro an actual person amazing. Youíre equally proud of Spirit yet equally offended about how awful they are. Funny stuff. Iíve never said legacies donít have issues. What I find amusing is that you have an utter inability to an admit that you canít actually deal with customers amazing. All Iím asking is focus on the issue. Bags in hold not pax fault: f u come get them tomorrow regardless of how far away you live. But weíre all Dr Dao 2017. Itís amazing this even exists.

It's not amazing at all if you can connect the dots. Contract employees at a NKS station had a service failure, and you're trying to paint all of Spirit with the simple minded brush of "they simply don't care" as the proof of your thesis that Spirit isn't a "quality airline". Much like United was painted with a broad brush for someone it contracts to.

Clearer now Captain?

At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.

Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.

I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.

And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.

Airhoss
01-21-2019, 06:07 AM
It's not amazing at all if you can connect the dots. Contract employees at a NKS station had a service failure, and you're trying to paint all of Spirit with the simple minded brush of "they simply don't care" as the proof of your thesis that Spirit isn't a "quality airline". Much like United was painted with a broad brush for someone it contracts to.

Clearer now Captain?

At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.

Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.

I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.

And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.

I am sensing that FNG might have received a turbo wedgie or two in his day.

Silver02ex
01-21-2019, 08:27 AM
One off story. Thereís a reason my brother (CLE) called me and said heís done with Spirit. It s not that they mishandle bags. Itís that when they do itís ridiculous. You get what you pay for. But by all means, keep defending horrible customer service. My ďone off storyĒ happened to be within days of a post about how great Spirit is. Spirit is what it is. Itís a super cheap ticket to get somewhere if you need to get there with no bags and no problems. Just donít confuse it with being a top airline.

Everyone has their own definition of a "top airline." Some love Spirit because it allows them to travel more for cheap. Some hate us because we don't offer "free" check bags like SWA. The "I"m done with Spirit" is nothing new and we see this everyday. It's amazing how people are such in a rush to book the next Spirit flight when there's 90% off sale or the Pennie fares. Customer service can be improve with some stations (there's a few I can think of). Lets give credit when it's due, if you have seen the transformation of the company as a whole in the last 2 years you would see why they made it that high up the list.

Silver02ex
01-21-2019, 09:23 AM
I find it mildly amusing that due to a mechanical issue my brother’s bag was locked into your company’s airplane but he was required to stay at the airport for 4 HOURS to even file a claim. Like what I’m saying is he couldn’t go home and file a claim online.

Something doesn't seem right. You say he had to "wait" 4 hrs. However, the policy states it has to be done 4 hrs of the arrival time. It's clear that the policy said you have to do it at the airport. Please show me where he was required to stay at the airport for 4 hrs. It said to report it within 4 hrs of the arrival time.

What if my bag is delayed/lost?
Yikes, you were waiting for your bag to come out of the carousel and it didn’t show up. That’s no fun. Please make a report immediately at the airport with a Spirit employee at the baggage service office.

"Domestic flights should make a report within 4 hours of arrival.

International flights should make a report within 21 days of arrival.

If you can’t locate the office, please track down a Spirit employee at the airport to better assist you. "

You’re kidding right? Sorry...airlines should deliver bags when they’re not on the belt. Not send them to email then say “we don’t deliver bags” when the cargo door is jammed closed. At DAL, AA, UAL, you’d go home, call later, talk to a human, and the next morning your bag would be on your doorstep.

This is why Spirit doesn't deliver bags. At United your brother would also also pay 2 or 3 times the price from MCO-CLE. Some people can't seem to understand that you don't get the same service on Spirit as the legacies.

https://i.ibb.co/GT4bjL0/Screen-Shot-2019-01-21-at-1-18-09-PM.png

John Carr
01-21-2019, 11:25 AM
One off story. There’s a reason my brother (CLE) called me and said he’s done with Spirit. It s not that they mishandle bags. It’s that when they do it’s ridiculous. You get what you pay for. But by all means, keep defending horrible customer service. My “one off story” happened to be within days of a post about how great Spirit is. Spirit is what it is. It’s a super cheap ticket to get somewhere if you need to get there with no bags and no problems. Just don’t confuse it with being a top airline.

Coming on 2 decades combined flying UAX/UAL now. From the pre 9/11 heyday "United Rising" B.S. to the darkest of the BK, to the current climate.

If I had a dime for EVERY TIME a friend, relative, acquaintance, random person told me how much we suck and they're done with us because of (insert policy/incident here) happened to them......

And guess what? Due to frequency, destinations, route structure, whatever they KEEP BUYING TICKETS ON UAL.

And because Spirit keeps doing what they do, sure, your relative may be done with them, but other people that make that statement WILL KEEP COMING BACK.

BeechedJet
01-21-2019, 11:42 AM
I wonder if NKS ever had problems with keeping pax on a plane in Newfoundland for 14hrs.

TrojanCMH
01-21-2019, 11:49 AM
I wonder if NKS ever had problems with keeping pax on a plane in Newfoundland for 14hrs.



Our ďguestsĒ at Spirit would have rioted and gotten themselves out via the slides and posted the whole thing to YouTube. We can hardly get them to stay seated while we are waiting to be marshalled into the gate.


Sent from my iPhone using Tapatalk

TrojanCMH
01-21-2019, 11:52 AM
But take the article for what it is. Spirit has improved tremendously from where we were a few years ago. Is the article comparing us to Delta or Unitedís service or amenities? No. Itís measuring performance metrics. Itís gotten a lot better here than where we were a few years ago.


Sent from my iPhone using Tapatalk

okawner
01-21-2019, 02:57 PM
News flash...all airlines suck. Right up there with the cable company.

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at6d
01-21-2019, 10:06 PM
I was commuting one night on Spirit via jumpseat. While waiting to board, A pax lady had missed the cutoff to pay a ďreducedĒ price to put her hiking pack in the overhead. She adamantly was refusing to pay the apparently rediculous fee for the overhead, and of course it was too big to fit under the seat. The gate agent finally said she had a big black plastic cover for it (a bag) and that she could then take said bag and throw it in the trash.

Epic meltdown ensued.

I wish I had video.

Thrust Hold
01-22-2019, 05:30 AM
I was commuting one night on Spirit via jumpseat. While waiting to board, A pax lady had missed the cutoff to pay a ďreducedĒ price to put her hiking pack in the overhead. She adamantly was refusing to pay the apparently rediculous fee for the overhead, and of course it was too big to fit under the seat. The gate agent finally said she had a big black plastic cover for it (a bag) and that she could then take said bag and throw it in the trash.

Epic meltdown ensued.

I wish I had video.

Thatís pretty much standard practice. Walk past any Spirit gate and youíll typically see a few pieces of luggage discarded and stacked up by a trash can in the terminal. Folks donít want to pay the fee, so Gate Agents give them a black trash bag to carryon their belongings.

Qotsaautopilot
01-22-2019, 06:04 AM
That’s pretty much standard practice. Walk past any Spirit gate and you’ll typically see a few pieces of luggage discarded and stacked up by a trash can in the terminal. Folks don’t want to pay the fee, so Gate Agents give them a black trash bag to carryon their belongings.

I’ve said it before. If the company was smart they would sell on the website, logo luggage that fits the specific size requirement for a personal item (under the seat) and a standard carry on (overhead). No measuring by the agent allowing for a quicker boarding process.

In one of those Spirit 101 videos from a few years ago they showed the good looking man and woman undressing to show just how much can be fit in a personal item. Those bags were not like any I’ve seen in a store and presumably fit the personal item sizer exactly. Why are we not selling those bags?

P56C
01-22-2019, 09:30 PM
Only five months ago a family member flew Spirit and had her checked bag misplaced, never arrived at the destination. 18 or so hours later it was delivered to her address, almost 50 miles away from the destination airport. She even received "live" updates from the contracted delivery service. Had driver's name, car details, and was able to track the location. https://uploads.tapatalk-cdn.com/20190123/63d942e23110146124a6330c1858a177.jpg

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ClearCreek
01-23-2019, 08:35 AM
Nice job Frontier. Industry bottom rankings and contract.

captjns
01-23-2019, 08:56 AM
Nice job Frontier. Industry bottom rankings and contract.

Well, at least, thereís no race to the bottom... is there.

dawgdriver
01-24-2019, 06:44 PM
News flash...all airlines suck. Right up there with the cable company.

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^^^This^^^

The only difference with the ULCCs is the steep learning curve for the revolving door experience level and understaffing of contract (ground) employees. Good news? Unlike their legacy counterparts, they're at least motivated.

ScarebusPusher
01-26-2019, 04:55 AM
Who cares?

As a pilot, Iím interested in MY conditions, not the conditions of the passengers.

I find United bloody awful to fly on, but itís certainly in the top 1% of pilot jobs on earth.

If I want to get pampered, business class on Qatar is hard to beat, but I certainly wouldnít want to work for them.

Flightcap
01-26-2019, 08:57 AM
People want Saks Fifth Avenue production for Walmart prices. Not gonna happen at Spirit.

What you are going to get at Spirit is a cheap fare. That's it. Cheap. As in, "I'm willing to accept that I'm not going to get as many amenities or as much operational reliability because I'm getting the ticket for half price" cheap.

That being said, I think the article shows what we've known at Spirit for a little while: our operation is getting a lot better. Not perfect. Better.

But from a previous poster's comment - who cares? As a pilot I care about money, schedule, and QOL. Not what the charge is for an overhead bag. I think all pilots generally do our best to serve our PAX well in our area of the operation, knowing that it has some impact on our long term career. But at the end of the day how great a company is to fly on means very little about how great it is to work for.

ScarebusPusher
01-26-2019, 06:02 PM
People want Saks Fifth Avenue production for Walmart prices. Not gonna happen at Spirit.



But from a previous poster's comment - who cares? As a pilot I care about money, schedule, and QOL. Not what the charge is for an overhead bag. I think all pilots generally do our best to serve our PAX well in our area of the operation, knowing that it has some impact on our long term career. But at the end of the day how great a company is to fly on means very little about how great it is to work for.

Thatís the point I was trying to make - in hindsight I didnít do a very good job of it!

CAirBear
01-29-2019, 07:29 PM
Sh*t happens at every airline. Good lord.

A couple days after Xmas my Gf flies home. One leg out of IAH. Gets there 2.5 early. Checks a bag. Her bag didnít make it on the flight.

Legacy or not. They are all going to screw things up at some point. It is what it is.

captjns
01-29-2019, 07:58 PM
Sh*t happens at every airline. Good lord.

A couple days after Xmas my Gf flies home. One leg out of IAH. Gets there 2.5 early. Checks a bag. Her bag didnít make it on the flight.

Legacy or not. They are all going to screw things up at some point. It is what it is.

True... airlines screw the pooch... its just that some screw the pooch better than others. Just sayin.