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View Full Version : Customer Service?


trip
06-10-2019, 05:49 AM
My sister has been out for a visit and needs to change her return ticket but has been unable to get a hold of anybody at Sunny? Sometimes the line says due to high call volume call back at a later time, repeated dialing may get you through but expect wait times more then 90 minutes. After :45 minutes on hold the line gets disconnected. Is this the norm or is something going on??


Starlifter
06-10-2019, 06:00 AM
My sister has been out for a visit and needs to change her return ticket but has been unable to get a hold of anybody at Sunny? Sometimes the line says due to high call volume call back at a later time, repeated dialing may get you through but expect wait times more then 90 minutes. After :45 minutes on hold the line gets disconnected. Is this the norm or is something going on??

Not the norm, but does happen. I have had it happen to me as well.
I waited a few hours and was eventually able to get thru.