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View Full Version : Spirit guys....


luv757
08-26-2007, 04:29 PM
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).

I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.


Kingjay
08-26-2007, 04:56 PM
Sadly out airline is slidding down the shieter in the customer service department. It seems that everytime I go to work I see something even for mind booglingly amazing then I saw the previous week. It just blows my mind, not only do the people they are hiring to replace the great people they are running off, or just plain letting go, not care...they just don't know...you get alot of the deer in the headlights looks from our folks.

Riddler
08-26-2007, 05:36 PM
There's a price to pay for low fares...


x183
08-26-2007, 05:38 PM
My apologies also. I sincerely mean that. I wish I could say it was probably an isolated incident, but anymore, I don't think it is. All of my fellow pilots are great guys, and very professional. But, with very few exceptions company wide, we are about the only ones left who have not been outsourced....so far anyway. I guess when everyone is on outsource contract for minimum wage, management gets what they pay for.:(

Short Bus Drive
08-26-2007, 07:13 PM
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).

I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.


Very professional of you though to bring this up on a message board.?:rolleyes: I'm unimpressed with you.
Sorry for the issue, but I am sure it is not any of the pilot's fault. We have what, two flights a day? These people in DCA don't give crap about others. They make minimum wage. BTW, was your girlfriend ID90? Also, I am pretty sure the courier is not SPIRIT!

If you are that concerned, call the courier who handled the bags, and complain THERE! Not here on a message board.

Good Day.

Bukowski
08-27-2007, 12:20 AM
When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.

Hacker15e
08-27-2007, 01:13 AM
As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.

Good luck with that one.

Did you forget the "sarcasm" tag?

A320fumes
08-27-2007, 03:50 AM
Very professional of you though to bring this up on a message board.?:rolleyes: I'm unimpressed with you.
Sorry for the issue, but I am sure it is not any of the pilot's fault. We have what, two flights a day? These people in DCA don't give crap about others. They make minimum wage. BTW, was your girlfriend ID90? Also, I am pretty sure the courier is not SPIRIT!

If you are that concerned, call the courier who handled the bags, and complain THERE! Not here on a message board.

Good Day.

Luv sounded sincere and empathetic to your pilot group. Didn't sound like he was throwing stones at you. The post sounds like something I'd cc to my higher-ups, before it's too late. I think 5 years back and all I heard was great things about Spirit. Hope you guys can return to your former glory before Orenstien destroys your good reputation.

FlyerJosh
08-27-2007, 04:14 AM
There's a price to pay for low fares...

Blah blah blah.

I hope that at some point folks realize that this arguement is one of the worst in history.

Oh- sorry- Spirit lost your bag? Should paid the extra $50 bucks to travel on Delta.

Oh- wait- Delta stuck you on a ramp for 6 hours in a thunderstorm. Too bad. What do you expect when you only pay $250 to fly from NY to MIA?

28" seat pitch. Oh come on. What do you expect when you have bargain prices?

No pickles on your hamburger? What can you expect! That worker only makes minimum wage!

Dirty sheets in your hotel? Hell- it's a budget room that the airline negotiated. What do you expect? They're only paying $45/night for flight crews. Heck you should be happy that they are even paying for the room! These days airlines don't do that type of thing.

Where does it end?

shiftwork
08-27-2007, 04:47 AM
like is it was said before..... just about everything is outsourced at Spirit. The absolute worse being in FLL. I find it hard to believe that this is going to be the "master" base.:mad:

Hopefully soon, Indigo/TPG will outsource Spirit's management with someone that actually cares about customer service and its employee groups. (like that is going to happen!):rolleyes:

It is unfortunate that many want the airline to succeed while the CEO, management group, and investors just want to make a quick buck and leave when NK goes public.

BTW: I apologies for you GF's inconvenience, try emailing our CEO;)

EDPM
08-27-2007, 05:06 AM
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).

I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.

Luv757, are you kidding? Have you read the name of this forum? In case you haven’t, it’s called Airline Pilot Forums.

Posting your message here amounts to nothing more than pot shots. Could you be more condescending with the use of “their” airline, as if the pilots develop any company policy or procedure outside of the cockpit? Do you really think the pilot group has any influence on the customer care “their” airline provides beyond the cabin (or perhaps the gate) environment?

Do you post in the Cargo forum and try to belittle UPS and FedEx pilots when their company fails to deliver a package on time?

Have you ever taken a communications class? Ever hear the phrase “know your audience?” How about directing your concerns toward someone who could possibly make amends, like Spirit’s customer service department?

Or if you feel the need to vent in a public forum, why not post on Flerytalk.com (http://www.flyertalk.com/forum/) where the traveling public actually participates in the forum?

EDPM

shiftwork
08-27-2007, 07:02 AM
Luv757,

you did not hurt my feelings.....and I don't mind that you vented some frustrations about NK.

the pilots of NK are a good group and want it to suceed.

skybolt
08-27-2007, 08:58 AM
I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.


Thanks for that, and please accept the pilot groups apology for your inconvenience.

The sad truth is that Spirit ownership and management doesn't care about taking care of the average American. They are so focused on selling a cheap ticket to an illiterate islander or poor South/Central American that they don't really care about you or your girlfriend.

The pilot group does the best we can to treat our passengers well. Hopefully, we will survive the IPO and the next BoD's will decide to run a more respectful business.

Shrek
08-29-2007, 01:53 PM
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).

I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.

You get what you pay for...........start buying her real tickets next time.......

taylorjets
11-23-2007, 11:48 AM
thought it might be fun to restart this one after a few months... Any changes been noted on the line? FLL is starting to get somewhat on track... I think the biggest problem is Menzies. The terminal for the most part has been well staffed.... Lets see what happens over the winter...

shiftwork
11-23-2007, 01:04 PM
I still feel if you pay peanuts.... you get monkeys.

I think you are starting to just get use to FLL;)

AA is starting to go after NK now out of FLL. This should get interesting????

Shrek
11-23-2007, 02:08 PM
I still feel if you pay peanuts.... you get monkeys.

I think you are starting to just get use to FLL;)

AA is starting to go after NK now out of FLL. This should get interesting????

AMR definitely knows who we are now :)

reddog25
11-23-2007, 04:03 PM
When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.


:cool:Step away from the crack pipe my friend...........

newKnow
11-23-2007, 04:19 PM
When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.


When is the interview? So, I can wear my boots that day.... :rolleyes:

Shrek
11-24-2007, 10:33 AM
I hope he answers exactly in that way..........should get a laugh out of the interviewers I bet :)

leardriver
11-24-2007, 11:44 AM
When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.:eek: I think I just threw up in my mouth!

I would pay admission to see you standing out on the ramp supervising the menzie boys. OMG! THAT WOULD BE HALARIOUS!:D