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View Full Version : FDX - Long night in Open time


trashhauler
03-25-2010, 06:04 PM
I know there are a bazzilion trades going on tonight, but they insist it's all automated. It took them 2 hours to process my first two requests. We definitely need to change this in our upcoming negotiations.:(


OffRoad5150
03-25-2010, 07:27 PM
According to the scheduling guy talked to waaay back when, it's a manual process.

Goose17
03-26-2010, 03:25 AM
A few years ago I talked to a scheduler and he also said it was done manually. The reason was substitution trades couldn't be done automatically. My answer to that is let the system run real-time auto trip trades and when a sub trade comes up - if the programmers can't figure it out - have the system stop. The schedulers could then do the sub trade manually and then resume auto trades. It always seems to be a programming issue when we could benefit.

Goose17


Adlerdriver
03-26-2010, 04:56 AM
What's your definition of manual or automatic?

They have a program that decides what's legal and what's allowable based on the ever popular "insufficient reserves". Basically the yes or no decision is made automatically. However, the scheduler must "execute" the trade/drop/etc. They get a list of pending trades on their screen and they say "go" to each one. The computer decides yes or no and you get your answer.

They can and do override the computer when it suits them but normally they go w/ what it decides.

OffRoad5150
03-26-2010, 05:15 AM
I would call that system manual. Anytime a program requires human input (hitting the execute/enter key) then it's manual. Would be great if it were autonomous - with real time trades, no waiting 1,2,3 even 4 hours for a trade.

But this is FedEx, so I'll wake up to reality.

JethroFDX
03-26-2010, 06:00 AM
I know there are a bazzilion trades going on tonight, but they insist it's all automated. It took them 2 hours to process my first two requests. We definitely need to change this in our upcoming negotiations.:(

Any company mentality toward a convenience, no matter how simple or cheap it may be, will have a cost associated with it.:confused:

trashhauler
03-26-2010, 07:15 AM
My comment was sarcasm. My understanding is that the system is mostly auto but the scheduler has to pull the trigger to execute the trade. The reason I said it the way I said it was, one time I called skeds after a trade that was denied and it made no sense why it was denied, but the scheduler said that it was out of his hands because he couldn't couldn't over ride the computer. Then a couple of days later I called and asked why my trade was taking so long(normal day, not last thurs of the month) and he said he had to review each trade before he approved it. So which is it? I guess what ever is convenient for them to say.

JethroFDX
03-26-2010, 10:34 AM
.... I guess what ever is convenient for them to say.

No kidding, that can be so frustrating.

CloudSailor
03-26-2010, 11:11 AM
Has FDX or ALPA ever considered FLiCA? (Flight Line Internet Crew Access), software developed by Delta for both pilots and FA's.

It can be the best scheduling tool out there, as long as the company allows for the parameters to be "relaxed", which can be a contractual thing.

I know Delta, USAirways, America West (pre-merger), Frontier, Air Wisconsin, among others, use it.

We can trade trips out of open time into our schedule, as long as they're more than 3 days out, within seconds. All automated. We can drop trips and add trips into/from open time. We can also swap trips with other crewmembers automatically. When the trade is for a trip within 3 days, reserve coverage parameters are tightened up a little.

The only time a scheduler actually becomes involved is when there are legality/contractual disparities. Such as: we are required to have 10 hours rest in base min., but can choose waive it and go with the FAA minimums... then a scheduler has to be involved.

I would imagine that with all the ex-Delta and USAir guys there, it would have come up for discussion. Specially since it is such a money-saver for the company to have all that automation. We don't have the pay that you do at FDX, but from a scheduling perspective, the quality of life that FLiCA gives us is amazing, (sounds like a commercial for them, but I'm being completely honest).

JethroFDX
03-26-2010, 03:22 PM
Allowing control, or the loss of control, would infringe upon someone's corporate fiefdom.

Busboy
03-26-2010, 04:12 PM
Has FDX or ALPA ever considered FLiCA? (Flight Line Internet Crew Access), software developed by Delta for both pilots and FA's.

It can be the best scheduling tool out there, as long as the company allows for the parameters to be "relaxed", which can be a contractual thing.

I know Delta, USAirways, America West (pre-merger), Frontier, Air Wisconsin, among others, use it.

We can trade trips out of open time into our schedule, as long as they're more than 3 days out, within seconds. All automated. We can drop trips and add trips into/from open time. We can also swap trips with other crewmembers automatically. When the trade is for a trip within 3 days, reserve coverage parameters are tightened up a little.

The only time a scheduler actually becomes involved is when there are legality/contractual disparities. Such as: we are required to have 10 hours rest in base min., but can choose waive it and go with the FAA minimums... then a scheduler has to be involved.

I would imagine that with all the ex-Delta and USAir guys there, it would have come up for discussion. Specially since it is such a money-saver for the company to have all that automation. We don't have the pay that you do at FDX, but from a scheduling perspective, the quality of life that FLiCA gives us is amazing, (sounds like a commercial for them, but I'm being completely honest).

The system we(FDX) have been using..."VIPS"...was used at Eastern, over 25yrs ago, with real-time trip trading by phone. Your request was either approved immediately or not("manning restricted"). Obviously, FDX has no interest in losing the control that human(most of them) schedulers gives them. :(

hamfisted
03-26-2010, 05:15 PM
I fail to see the big deal about all this. Longest requests submitted last night took less than 3 hours. It's not like it's a trip in the next 24 hours. So you submit your request at 9 and go to bed..or head to Mem on your hubturn.....you got your answer by midnight. Come on guys......really?

Lindy
03-26-2010, 05:26 PM
Seriously? 2 hours?

Last Nov (for Dec Bid Month), we waited 12-14 HOURS for trip trades.

Real time would be great, but will never happen (until I make retirement). Someone pointed out it was a "control" issue.

I think a fix would be to have an extra scheduler working on the Thursday Open Time begins. If requests are processed faster, less duplicative trades/swaps submitted.

hamfisted
03-26-2010, 05:50 PM
Isn't DEC one of our peak months....with a major holiday in the middle of it??? Just wondering.......

trashhauler
03-26-2010, 06:28 PM
I fail to see the big deal about all this. Longest requests submitted last night took less than 3 hours. It's not like it's a trip in the next 24 hours. So you submit your request at 9 and go to bed..or head to Mem on your hubturn.....you got your answer by midnight. Come on guys......really?

You must be senior Ham. For us bottom feeders, multiple trades are the norm and the outcome of the trades, drops, etc. drive the next trades. So waiting 3 hours to find out the results of the initial trade makes for a very long night. There is no reason why they can't change a few things to make it more of a customer friendly experience! But whom am I kidding:(

hamfisted
03-26-2010, 10:00 PM
Ummmmm....not so much. I can't even sniff a line. We all know in the current environment, ANY trip that you have bid for has more than a dozen other hard-chargers trying to get the same line. It is what it is...........just wait til openers.

pipe
03-27-2010, 07:53 AM
I fail to see the big deal about all this. Longest requests submitted last night took less than 3 hours. It's not like it's a trip in the next 24 hours. So you submit your request at 9 and go to bed..or head to Mem on your hubturn.....you got your answer by midnight. Come on guys......really?

You would have a point if not for one inconvenient fact -- there is no good reason for there to be any delay.

At times one may miss multiple opportunities while waiting three hours for a denial to be returned. It's kind of like aiming a gun at something, pulling the trigger, and then knowing that the gun may fire instantly or at any time within the next twelve hours. It ain't a very efficient way to hunt!

PIPE



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