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vagabond
04-12-2016, 01:29 PM
Plane turned around for couple to visit dying grandson - BBC News (http://www.bbc.com/news/uk-england-36022686)

A pilot allowed an elderly couple to get off a plane moments before take-off so they could visit their dying grandson in hospital.

They had boarded the Abu Dhabi-bound aircraft at Manchester Airport when they received a text message about their relative's condition.

The flight, which had been taxiing towards the runway, returned to the gate so the couple could rush to their grandson's bedside.

He died later on the same night.

The couple's travel agent Becky Stephenson said the 30 March incident was "very unusual".

"I've been in the travel business for 25 years and never heard of this happening," she said.

Airline praised

Ms Stephenson, who is based in Bradford, praised the Etihad Airways pilot and said she had not heard of an airline going "above and beyond with their customer service" in such a way.

"I'm just really grateful that my customers could get back to see him," she said:

"My customers were so grateful that staff were very helpful and they were taken care of."

"The flight still went ahead after the couple got off," Ms Stephenson added.

"Etihad have said they can use the ticket again on a different date.

"But my customers are not thinking of when they're flying back out again."


captjns
04-13-2016, 12:52 AM
Definitely for the Cool of the Day thread. Job well done by the crew.

Kapitanleutnant
05-07-2016, 12:41 AM
Very cool thread indeed.

The saddest potential part of this story is... if it had been an Emirates Aircraft doing the same thing, the flight crew would have been called into the chief pilots office during the precious few days off they get during their 95 hour a month roster crossing so many time zones, it spins your head... both crew would have received a Final Warning letter which means one more F*ck up and you're fired and also means no annual bonus because they disrupted the integrity of the schedule!

Can't you just feel the love at Emirates Airline... aka "Slave Ship Airways".

Kap