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SZACP
12-19-2016, 11:57 AM
I work for a part 135 air carrier based in Guam. We're growing and will be adding airplanes, pilots, and mechanics. I would like to add my company to airline profiles. I've sent the "contact us" message 2-3 times and sent a PM to an administrator, but have had no response. Anyone know how to contact someone to find out if this can be done?


nmarconato
04-05-2017, 04:03 PM
I work for a part 135 air carrier based in Guam. We're growing and will be adding airplanes, pilots, and mechanics. I would like to add my company to airline profiles. I've sent the "contact us" message 2-3 times and sent a PM to an administrator, but have had no response. Anyone know how to contact someone to find out if this can be done?

Hey, thanks, have you been helped? Which airline are you trying to add? And which admin did you PM to? We are looking into this. Thank you. Nick

thepotato232
06-23-2017, 01:57 AM
Just to echo the thread starter's issue, I've got an operator to add to the APC profiles, but no word yet from the Contact Us form or other means of communication. Since APC is a primary source for so many pilots looking into an operator's basic info, I've gotta figure that's a pain for the smaller guys who haven't got word back from the admins.


nmarconato
06-26-2017, 10:13 AM
Just to echo the thread starter's issue, I've got an operator to add to the APC profiles, but no word yet from the Contact Us form or other means of communication. Since APC is a primary source for so many pilots looking into an operator's basic info, I've gotta figure that's a pain for the smaller guys who haven't got word back from the admins.

We are looking into this. Stand by please. And thanks for the heads up!

BigGrecian
07-06-2017, 06:15 PM
Still an issue.
We have sent multiple emails.
We have use daily the contact form 3 times.
We have typed the airline name and then filled in the missing airline information.

No response at all.

nmarconato
07-09-2017, 09:16 AM
Still an issue.
We have sent multiple emails.
We have use daily the contact form 3 times.
We have typed the airline name and then filled in the missing airline information.

No response at all.

Sorry about this. I am on it. Stay tuned.

Baja Boy
07-13-2017, 08:39 AM
Nick,

Add me to the list of people who have sent the contact form with no response.

nmarconato
07-13-2017, 10:30 AM
Nick,

Add me to the list of people who have sent the contact form with no response.

Oh Noo!! Hey, could I ask you, and everyone else in this thread: where are you submitting your request to us?

What form or page are you using to submit your request to us?

Valerie and I have just had a meeting to go through all the relevant places and we are investigating, and Valerie sent out a few emails today, hopefully you were one of them.

We check the email folder where those requests are "supposed" to come on a daily basis, but we think we are obviously potentially missing something.

Thanks for your help!!!

Nick

BigGrecian
07-15-2017, 09:04 AM
Looks like you added us albeit incorrectly, now we have submitted the using the Have an update to get the mistakes corrected.

We used the email [email protected]

The contact us link at the bottom of the page.

Also if you type an airline in the search and it doesn't appear it automatically provides a Send airline suggestion form to fill in.

nmarconato
07-15-2017, 09:10 AM
Looks like you added us albeit incorrectly, now we have submitted the using the Have an update to get the mistakes corrected.

We used the email [email protected]

The contact us link at the bottom of the page.

Also if you type an airline in the search and it doesn't appear it automatically provides a Send airline suggestion form to fill in.

Sorry about that. Yes, thanks for the heads up. We are on it, will be done as soon as possible, certainly by Monday end of day. Thank you.

Nick

VCano
07-17-2017, 04:27 AM
Hi BigGrecian,

I have sent you a PM in order to get this problem resolved ASAP! As soon as I have all the information I need I will make the appropriate changes and have your airline up to date.

Thanks,

Valeria
Looks like you added us albeit incorrectly, now we have submitted the using the Have an update to get the mistakes corrected.

We used the email [email protected]

The contact us link at the bottom of the page.

Also if you type an airline in the search and it doesn't appear it automatically provides a Send airline suggestion form to fill in.

VCano
07-17-2017, 04:32 AM
Hello,
I am so sorry you've had trouble contacting someone. I look forward to working with you to get this problem resolved. I have sent you a PM in order to get a bit more of information.
Thanks so much for your feedback,

Valeria
Just to echo the thread starter's issue, I've got an operator to add to the APC profiles, but no word yet from the Contact Us form or other means of communication. Since APC is a primary source for so many pilots looking into an operator's basic info, I've gotta figure that's a pain for the smaller guys who haven't got word back from the admins.