Fedex lessons
 

What FedEx Can Teach The Airlines

Ruthie Ackerman, 06.03.08, 6:00 AM ET


Compared to moving boxes, moving people is not a good business.
For one, people don't like to get shipped out of remote airfields at 3 a.m., or packed in the back of tractor trailers for 15 hours if a thunderstorm grounds planes.
The infrastructure needed to move cargo is also a lot more intensive and costly, so a low-cost packaging company cannot just start delivering packages and steal FedEx's market share. A nationwide network is needed to make a profit, and the only companies that have the network are FedEx, United Parcel Service and DHL. In the package delivery business. the competitive table is already set.

Still, as the commercial airline industry hits turbulence, there are a few lessons that can be learned from overnight package-delivery giant FedEx. FedEx has been able to weather the economic storm in the U.S. by raising delivery rates and adding fuel surcharges --something the commercial airlines are only now starting to do--for fear of losing precious customers.

"In this country we believe it's written into the Constitution that everyone can travel by air," said Morgan, Keegan, & Co. analyst Arthur W. Hatfield. "The government encourages irrational pricing so people can fly, but quite frankly not everyone should be able to afford to fly."
Not FedEx, which operates the world's largest airline. If a customer can't afford to send a package, that's the customers' problem. FedEx built its business model on the premise that it could pass along fuel-cost increases to its customers in the form of a surcharge. It has also been raising its delivery rates to try to offset the high price tag on fuel.

Another plus for FedEx is that it owns other forms of transportation, so if fuel costs make flying prohibitive on some routes, it can use its trucks to make deliveries.

Some other tips commercial airlines can learn from FedEx:

--Fly into out-of-the-way airports instead of major hubs like New York.

--Set prices according to demand and the cost to the system. While FedEx charges more for next-day air, airlines charge fairly flat rates across the board, whether a customer is flying at rush hour when traffic is high or not. It would make for a more efficient system to stagger prices.

--Recognize that reliability is the No. 1 priority to the customer.

--Realize that information is part of the product. With FedEx, customers can track their packages from origin to destination.

--Marrying the right equipment to the right marketplace. For example, use smaller planes to fly from Fargo to Fresno, says Aaron Gellman, a professor at the transportation center at the Kellogg School, Northwestern University.

--Identify a unique market. Although passenger airlines try, they face more complicated tastes, said Gellman. "Individual customers are different than sophisticated, industrial customers," he said. Some commercial airline passengers want rock-bottom prices. Some want as much luxury as possible. And some want everything in between. Zoning in on a unique market will help passenger airlines increase profitability.

--Innovate with new technology. FedEx has a tendency to innovate, which the commercial airlines can learn from. For example, Fed Ex developed the hardware to make 727 airplanes quieter so they could pass regulations, Gellman said. The passenger airlines can learn that returns are high for advanced technologies.

--FedEx is a major hedger of fuel. Most passenger airlines do not have the liquidity or leverage to hedge, which means they get hit hard by soaring fuel costs.

Yet even FedEx is hurting from surging fuel costs and the slowdown in the U.S. economy, which has dampened demand for its U.S. domestic express package and less-than-truckload freight services. In May the company slashed its fourth-quarter earnings forecast to $1.45 to $1.50 per share, down from its previous forecast of $1.60 to $1.80 per share.

"From a commercial airline standpoint, if they raise their prices, too many people stop flying" and the company goes out of business, says John Scholle, an economist at Global Insight. "Consumers just won't go on vacation or will jump in a car, and businesspeople will just have a phone conference instead. Demand is very sensitive in commercial airlines."
For FedEx, if rates get too high, customers may shift from next-day delivery to two days or more, but it won't necessarily lose the business. Imagine trying that with passengers.

Like JFK, EWR, LAX, ORD, DFW, IAH, PHX etc? I think, on this point, he might be thinking about Southwest.

For each of the airports that you listed, there has to be 5 or 10 smaller, out of the way airports that we do fly out of.

The main reason I posted the article was this sentance:

"In this country we believe it's written into the Constitution that everyone can travel by air," said Morgan, Keegan, & Co. analyst Arthur W. Hatfield. "The government encourages irrational pricing so people can fly, but quite frankly not everyone should be able to afford to fly."

It's a good article and that statement is quite true. Everyone does feel it's their god given right to hop on a flight, wearing anything to almost nothing, and they then expect to be treated as royalty. It was much better in the 60's when air travel was a significant deal, and people both dressed and acted as if they were riding on the Queen Mary. Then pilots were revered, now they are loathed at worst, or tolerated at best.

Did I see "727" and "advanced technology", in the same paragraph?

"Ruthie" is full of beans. There are so many inconsistencies and non-sequiturs in her article that it hardly merits a repost, much less a response. Somebody should confiscate her pencil, before she writes again.

She is further proof that an a$$ is a terrible thing to waste.

Maybe FedEx should just bring back the "People Pack?" In the meantime, here are a few other ways FedEx could teach something to the airlines;

1) "If 'the customer' is more than 6 feet long or too heavy for the driver to pick up, it will probably be much cheaper for him to travel by semi-truck"

2) "If 'the customer' is found to be leaking, he or she should be removed from the aircraft and set aside, and Hazmat called"

3) "If 'the customer' contains flammable gas under pressure, he or she may not travel by air, unless he falls under the rules pertaining to "Excepted Quantities" (I.E., children, midgets, and some women)

I thought FedEx didn't hedge fuel. BTW, I love the picture of the DHL plane taking off in the background.

I guess we taught them. :(

Oh fer cryin' out loud JJ. 20 wide bodies a day into LAX equals one 727 into Long Beach? What major hub (city) do we avoid? Southwest goes into Midway vice O'Hare, Birmingham vice Atlanta, West Islip vice JFK, Manchester vice BOS......that's what he's talking about........sheesh!.....

Yeah! Like PHL, ATL, SAN, SLC, BOS, DEN and MEM.



That article sucked!! I believe that nearly everything about it was wrong.

- Airlines do price different flights, with different fares. And, they constantly change them, depending on the loads.

- Reliability is number one for passengers? YGTBSM!! Price is obviously #1.

- Tracking? So...a passenger could get online and see where he is?

- Right equipment to the marketplace? Seems like just about every flight I get on is full. That would seem just about right.

How do these people get these jobs? Do they have editors?

I think the best lesson they could teach the airlines is this. Make it MANDATORY that they show up at the airport two hours prior to departure time. Get rid of the whole SLF concept and start putting the passengers in containers. More efficient.

Of course, they would have to rework the schedules for connections to allow for removal from one container and being placed into another. But those are just small logistical detail that could be worked out later.

No matter where they are going, they could get you there by 12 noon the next day.

It wouldn't matter how many they stuffed into containers, they still couldn't carry enough to pay the cost of the fuel they burn. If their management would have the nerve to raise the cost of a ticket, so that they could actually cover their expenses (crew, fuel, leases, jetways, etc, etc), then perhaps they could operate in the black. Until then, they are doomed. It's too bad, seeing as the U.S. commercial aviation industry was so strong just a short number of years ago.

Wow, I didn't notice, how ironic... Sorry to the DHL folks...

Sigh.........

Gotta love the internet. Something that was written with such obvious satire and sarcasm can STILL go over some peoples heads. Glad you are such a light hearted chap with a sense of humor.

AA,

First of all, I think Ruthie Ackerman is probably a woman, not a man. Having said that, I believe her point was that the commercial guys, who over the years have abandoned smaller (less cost effective) markets, should be flying into those markets. My comments had nothing to do with our flying into large airports IN LIEU OF smaller ones, where in fact we do both. Even if it's done with a Caravan. As well, I suspect that she wasn't talking at all about Southwest Airlines, which, like FedEx is making money. All in all, I thought the article showed FedEx off in a very positive light. Sorry if you don't see it that way.

JJ

I love that US Airways is charging for peanuts. Who the hell is going to buy the peanuts? They have been charging for boxed lunches and rarely see anybody purchase them. So they pay for the food, hauling it, trying to sell it then throw it away. Hey I have an ider, why not just charge more for a ticket. The bag charges too. Do they not think the consumer doesn't know? Lets see airline x is cheaper so I'll book my ticket with them, only to get to the airport to find my bags will cost me $50.00 which makes airline x more than the others.

Do what the sports arena's do if you want a good seat you pay more. Eliminate the hidden charges. Keep a limit on bags and weight. Put the cost of the flight in the ticket not in the nuts.

I was recently d/h'ing in FIRST CLASS. The lady sitting next to me asked for some nuts. The Fight Attendant said she would have to charge her for them!*? In FIRST CLASS!!!! Every year it turns more and more into bus transportation. SAD :confused::confused::confused:

Mark,

Perhaps you should have offered her some of yours.:D

Actually, the food is distributed by a third party vendor who uses the flight attendant as salespeople. The airline doesn't make or lose money on the food no matter how much or little is sold other than the weight of the food carried in fuel.

You're right, last I heard we do not hedge fuel.

OK JJ, pretend like I'm talking to you real slowly. Does this statement imply that FedEx doesn't fly into major hub cities, but instead flies into "out-of-the-way" airports to serve those large cities? Is this statement correct? Does SWA do this very thing at most major cities in the US? BTW, yes Ruthie is most likely a woman and yes I do believe that the article is very positive for FedEx and no, I have no idea why you would think I don't.