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Old 05-14-2012, 08:56 AM
  #21  
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Originally Posted by RogAir View Post
FDXLAG-- Worked like a champ. Now, how do I get it to fund the >$100 GT charge (says I need preapproval, which I have over on the other tab)...

Nitefrater-- It's too late, already did it, and like deviating, you can't undo it...
I had a similar situation a few months back and called Crew Expense Reports. They easily walked me through the process while online, in a similar fashion to what FDXLAG explained (for the first part of your issue). In short, they helped me resolve it all to their liking. It took less than 5 minutes on the phone.
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Old 05-14-2012, 09:19 AM
  #22  
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Originally Posted by MD11Fr8Dog View Post
Email your ACP and ask it to be waived. I just did this less than 2 weeks ago for a lost receipt for $26.65. CC the expense report ladies and you're ACP will most likely reply to all and she'll close out your report.
I just misplaced a CC parking receipt and I did just what you suggested above, I emailed my ACP and this is the response I got back...

"... a one-time exception can be made for an approved reimbursement without a receipt. Please keep in mind, that should you EVER incur a greater expense, another exception would not be granted."

FYI, I capped and bolded the word EVER, not the ACP assistant.

Since when are we not human and fallible to honest mistakes Guess I'll be eating the parking expense
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Old 05-14-2012, 11:45 AM
  #23  
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Originally Posted by RogAir View Post
FDXLAG-- Worked like a champ. Now, how do I get it to fund the >$100 GT charge (says I need preapproval, which I have over on the other tab)...

Nitefrater-- It's too late, already did it, and like deviating, you can't undo it...
Email your ACP/FOA/Fleet Capt and ask for approval. Done this a couple of times and never refused.
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Old 05-14-2012, 02:17 PM
  #24  
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Originally Posted by MD11Fr8Dog View Post
Email your ACP/FOA/Fleet Capt and ask for approval. Done this a couple of times and never refused.

I HAVE the Approval, it's the reporting system that can't "look" a few tabs over to the "Status" tab that shows where it's been approved. It just says "you need approval for this >$100 expense, and I don't see it"
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Old 05-14-2012, 02:43 PM
  #25  
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If you just call the expense report office, they will fix it for you. At least that has always been my experience when I could not figure out how to use the system. They correct it over the phone.
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Old 05-14-2012, 04:36 PM
  #26  
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Originally Posted by RogAir View Post
I HAVE the Approval, it's the reporting system that can't "look" a few tabs over to the "Status" tab that shows where it's been approved. It just says "you need approval for this >$100 expense, and I don't see it"
Originally Posted by The Walrus View Post
If you just call the expense report office, they will fix it for you. At least that has always been my experience when I could not figure out how to use the system. They correct it over the phone.
Yep, call or send an email to crewaudit, they can either walk you through it fix it for you. Had it happen to me a couple times when I put in the request and it got approved after the travel.
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Old 05-14-2012, 05:37 PM
  #27  
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Originally Posted by RogAir View Post
I HAVE the Approval, it's the reporting system that can't "look" a few tabs over to the "Status" tab that shows where it's been approved. It just says "you need approval for this >$100 expense, and I don't see it"
I take a screen shot of all my 'approved' messages; crop and convert it to a jpg and then upload/submit it as a receipt . I do this when I first get the pre-approval, because, if they change the trip (especially for mid-trip dev's) the 'approved' automatially flips back to 'Disapproved' and you are left with no proof the original deviation expense was approved.
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Old 05-14-2012, 05:56 PM
  #28  
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Originally Posted by FlybyKnite View Post
I take a screen shot of all my 'approved' messages; crop and convert it to a jpg and then upload/submit it as a receipt . I do this when I first get the pre-approval, because, if they change the trip (especially for mid-trip dev's) the 'approved' automatially flips back to 'Disapproved' and you are left with no proof the original deviation expense was approved.
Sounds like a good way to trickf#&K the system! We work for a technology company right????
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