FDX-FOX airline ticket partial refund
 

Has anybody run into this?

Company changed my pairing and removed two mid-trip deadheads and cancelled the tickets. I now have two charges against my travel bank for "partial refunds." Is this right? My travel bank gets charged because they didn't cancel the tickets on time? It's not that big of a deal this month, because I had a few extra bucks left over, but in the future, that $250 may come in handy.

Is there a "DISCR" (discrepancy) link to the left of those tickets in the Travel Report? If so, click on the link, select "Cancelled e-ticket, Scheduled", and they will remove them from your Report within a couple of days. I believe you even receive a Crew Notification when the cancelled ticket has been resolved.

On a related note, I am wondering about this:
My trip was revised and scheduled backend DH was changed. I deviated before the accepted fare showed on my pairing (because I had to get going), I then received an email with a scheduled ticket purchase for $1400, while my pairing only shows $1149 for that ticket, $251 LESS than what GT actually purchased the ticket for. Any ideas/suggestions?

Accepted fare and what GT actually pays has nothing to do with each other unfortunately. You get the accepted fare only.

If the ticket was bought at about the same time as the pairing was modified to reflect the accepted fare you might have some success E Mailing the PAC and asking why. They will forward your E Mail to the auditors who will then reply "because we say so". By success I mean you will see Email traffic flow back and forth and momentarily feel better.

You should inform the CE people at the union because it will force them to clean the dust off that file they have kept with examples on how we allowed the FOX implementation to unilaterally change how we treat accepted fares.

Sluggo,

The company is responsible for these fees. I have had this happen before and they cover it. I would put a note in the remarks section and make sure they know about it...it is also covered by the CBA... Company pays for any refunds on tickets they booked... If you deviate and buy a ticket, then change plans, it's on you... In a nutshell!

I think you get the new Accepted Fare for the reschedule, but not if it's the same ticket but it just cost them more than the AF. Go into the FOX system and pair an expense to this months report if not available already so it shows up, then check what accepted fare they show on the report. That should be what you are going to have available.

Anyone know if they are increasing accepted fares to what the tickets actually cost if more than the AF? They used to do this, but I thought they stopped that (past practice apparently has no bearing unless it favors the company) but I had a guy tell me recently that he called and had his AF increased when they did this to him recently so who knows?

Thanks guys. I'll try calling the Crew Audit folks and see what they say. It would be nice to have that extra $250 in this case.

The accepted fares that you get for a trip are the highest fares of a trip's D/Hs, in total, shown at one of these points:

1)When the trip was assigned to you
2)At blockout(not showtime)
3)As flown(last revision)

Of course highest fare shown has nothing to do with ticket price if you deviate.