Bogus Aspects of XCM Listing on OA
#1
Bogus Aspects of XCM Listing on OA
Did anybody else get stung by inability to list XCM on Southwest last Sunday (3/24)?
As far as I could determine, My ID Travel and Southwest could not establish connectivity, so anybody that wanted to list on WN was out of luck. Desperately needing a "plan B" for later that day, my attempts to list began at about 07:00 Pacific, and continued for hours: Each time, the "submit" button lead to a message something like: "backend connectivity error, unable to complete listing. Please try again later."
My F/O an I naively went to the departure podium in LAX, only to be told that no human at the airport could list us for the flight. We watched a 737 with plenty of seats push back without us.
Two points (this is a pet peeve of mine) 1: What happened to captain's authority over the jumpseat?
2) What happened to the "reciprocal" in reciprocal jumpseat? If "Airline X" (pretty much all of them except Delta and Alaska) demands prelisting for jumpseats and "airline Y" (AS, DL and the few others) allow an OA pilot to walk up to the podium, where is the reciprocity? Special hoops to jump through for many, versus a simple, common sense path to getting a ride jumpseat on a very few!
Shouldn't there be a back-up plan if a technology disallows making a listing?
Sure, this is fresh on my mind mainly because it cost me one half of Sunday with my family (a real QOL issue), but it has implications that could lead to missed trips. As commuting is a dynamic set of circumstances, it's rare to follow the original path of intention. Are we satisfied that ALPA allowed mandated XCM listing to become the new normal, while our own carrier still does things they way they should be done?
As far as I could determine, My ID Travel and Southwest could not establish connectivity, so anybody that wanted to list on WN was out of luck. Desperately needing a "plan B" for later that day, my attempts to list began at about 07:00 Pacific, and continued for hours: Each time, the "submit" button lead to a message something like: "backend connectivity error, unable to complete listing. Please try again later."
My F/O an I naively went to the departure podium in LAX, only to be told that no human at the airport could list us for the flight. We watched a 737 with plenty of seats push back without us.
Two points (this is a pet peeve of mine) 1: What happened to captain's authority over the jumpseat?
2) What happened to the "reciprocal" in reciprocal jumpseat? If "Airline X" (pretty much all of them except Delta and Alaska) demands prelisting for jumpseats and "airline Y" (AS, DL and the few others) allow an OA pilot to walk up to the podium, where is the reciprocity? Special hoops to jump through for many, versus a simple, common sense path to getting a ride jumpseat on a very few!
Shouldn't there be a back-up plan if a technology disallows making a listing?
Sure, this is fresh on my mind mainly because it cost me one half of Sunday with my family (a real QOL issue), but it has implications that could lead to missed trips. As commuting is a dynamic set of circumstances, it's rare to follow the original path of intention. Are we satisfied that ALPA allowed mandated XCM listing to become the new normal, while our own carrier still does things they way they should be done?
#2
Totally agree. Captains authority and Jumpseat reciprocal agreements should be readily available to assist in these scenarios.
I was commuting a few months ago and AA pilots couldn’t jump on SWA either and one of them had to buy a ticket.
I was commuting a few months ago and AA pilots couldn’t jump on SWA either and one of them had to buy a ticket.
#3
Gets Weekends Off
Joined APC: Jun 2015
Posts: 1,631
Did anybody else get stung by inability to list XCM on Southwest last Sunday (3/24)?
As far as I could determine, My ID Travel and Southwest could not establish connectivity, so anybody that wanted to list on WN was out of luck. Desperately needing a "plan B" for later that day, my attempts to list began at about 07:00 Pacific, and continued for hours: Each time, the "submit" button lead to a message something like: "backend connectivity error, unable to complete listing. Please try again later."
My F/O an I naively went to the departure podium in LAX, only to be told that no human at the airport could list us for the flight. We watched a 737 with plenty of seats push back without us.
Two points (this is a pet peeve of mine) 1: What happened to captain's authority over the jumpseat?
2) What happened to the "reciprocal" in reciprocal jumpseat? If "Airline X" (pretty much all of them except Delta and Alaska) demands prelisting for jumpseats and "airline Y" (AS, DL and the few others) allow an OA pilot to walk up to the podium, where is the reciprocity? Special hoops to jump through for many, versus a simple, common sense path to getting a ride jumpseat on a very few!
Shouldn't there be a back-up plan if a technology disallows making a listing?
Sure, this is fresh on my mind mainly because it cost me one half of Sunday with my family (a real QOL issue), but it has implications that could lead to missed trips. As commuting is a dynamic set of circumstances, it's rare to follow the original path of intention. Are we satisfied that ALPA allowed mandated XCM listing to become the new normal, while our own carrier still does things they way they should be done?
As far as I could determine, My ID Travel and Southwest could not establish connectivity, so anybody that wanted to list on WN was out of luck. Desperately needing a "plan B" for later that day, my attempts to list began at about 07:00 Pacific, and continued for hours: Each time, the "submit" button lead to a message something like: "backend connectivity error, unable to complete listing. Please try again later."
My F/O an I naively went to the departure podium in LAX, only to be told that no human at the airport could list us for the flight. We watched a 737 with plenty of seats push back without us.
Two points (this is a pet peeve of mine) 1: What happened to captain's authority over the jumpseat?
2) What happened to the "reciprocal" in reciprocal jumpseat? If "Airline X" (pretty much all of them except Delta and Alaska) demands prelisting for jumpseats and "airline Y" (AS, DL and the few others) allow an OA pilot to walk up to the podium, where is the reciprocity? Special hoops to jump through for many, versus a simple, common sense path to getting a ride jumpseat on a very few!
Shouldn't there be a back-up plan if a technology disallows making a listing?
Sure, this is fresh on my mind mainly because it cost me one half of Sunday with my family (a real QOL issue), but it has implications that could lead to missed trips. As commuting is a dynamic set of circumstances, it's rare to follow the original path of intention. Are we satisfied that ALPA allowed mandated XCM listing to become the new normal, while our own carrier still does things they way they should be done?
Southwest is SWAPA, not ALPA. I’m sure if you forwarded your situation particulars to the jumpseat committee they might be able to highlight the problem across high level channels and begin to prevent this from happening again.
#4
Gets Weekends Off
Joined APC: Apr 2018
Posts: 3,144
Agree whole heartedly.....Capt authority should be able to prevail in Zippinbye's situation where he could have flowed to the back. If, however, it was for a jumpseat in the cockpit, that might be more complicated due to CASS. Every once in a while shiznit happens.....no need to go nuclear....even Delta's jumpseat listing was inop a couple of weeks ago(might even have included all NR) if I remember correctly
The "no nuclear" perception comes from my experience years ago at Delta. Ron Allen prohibited jumpseats to other carriers however, numerous other carriers graciously extended jumpseats to me(and all Delya pilots) since they recognized that it wasn't the Delta pilots fault. It was the intransigence of management that led to the problem. With enough effort DAL ALPA was able to get the Delta jumpseat policy changed.
Thank you ALPA!
#5
Rodeo clown
Joined APC: Feb 2017
Position: Tractor seat
Posts: 703
I’m still getting the same error regarding backend system as I try to look at even buying Zed tickets to places we don’t fly, which leads to two points:
1) Our international flying ought to grow so I don’t have to look at Zed fares to places like PPT, and
2) There ought to be robust reliability for interline travel, ESPECIALLY for commuting crew, with non technology dependent backup procedures.
1) Our international flying ought to grow so I don’t have to look at Zed fares to places like PPT, and
2) There ought to be robust reliability for interline travel, ESPECIALLY for commuting crew, with non technology dependent backup procedures.
#6
The dumbest thing about myidtravel is that it’s completely superfluous. The agents still have to check you in and verify CASS, so there’s exactly zero benefit.
#7
Gets Weekends Off
Joined APC: Dec 2010
Position: 320B
Posts: 369
It was really nice when FlightCrewTools worked for about 2 months. You could make a listing in about 10 seconds. Then Lufthansa caught wind of someone actually improving their UI and put the kaibash on it.
#8
Gets Weekends Off
Joined APC: Apr 2018
Posts: 3,144
Last time that I jumped on AA and I had not prelisted, it took about 75 keystrokes to make it happen. When I was prelisted the keystrokes were minimal. Funny, the gate agents think there job is to take care of the paying customers. In days of yore, there used to be 3 or 4 gate agents dispatching every flight. Sometimes these days I have boarded a flight where there is only 1 gate agent.
I know, I know....shut up granpa... it still does t make sense.
I know, I know....shut up granpa... it still does t make sense.
#10
Gets Weekends Off
Joined APC: Apr 2018
Posts: 3,144
Oh no ...now you've done it! Stand by for 5 pages of incoming explaining how they are just doing their jobs and you shouldn't have to "bribe them" to do their jobs...and if we had a real union,....and ALPA....and ...and...the inhumanity of it all !
Relax all.....just a little sarcastic humor( from previous experience)
But it does work like la charm....I go to Sams and get the big box of 24 and I'm always prepared as a commuter....usually have 2 varieties just in case they are on a diet(as if any of it would be on a diet)
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