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Peach Corps Gate Agents?

Old 05-18-2020, 05:10 PM
  #11  
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Originally Posted by AUP09 View Post
What routing and days?
Not doxxing myself.
She's would have a 2 leg journey from our home connecting thru ATL to PHX on us. Time frame is late June. She can't get home from PHX. The return flights (2 of them) PHX - ATL as well as the one flight ATL-XXX are sold out. She's flexible on her travel on the front end of trip but not the return.

SWA has a direct flight to PHX from our home airport, so shes booked on them round trip. Again, sorry fellas. Hate to give business away.
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Old 05-18-2020, 05:24 PM
  #12  
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Originally Posted by Drum View Post
Not doxxing myself.

She's would have a 2 leg journey from our home connecting thru ATL to PHX on us. Time frame is late June. She can't get home from PHX. The return flights (2 of them) PHX - ATL as well as the one flight ATL-XXX are sold out. She's flexible on her travel on the front end of trip but not the return.



SWA has a direct flight to PHX from our home airport, so shes booked on them round trip. Again, sorry fellas. Hate to give business away.
Unless you give the origin there is not any explanation that can be given.

Multiple ways are currently available to go from PHX to ATL for all days in June.
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Old 05-18-2020, 05:25 PM
  #13  
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Who books flights over the phone these days? Pretty sure delta.com is working just fine!
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Old 05-18-2020, 05:28 PM
  #14  
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Originally Posted by m3113n1a1 View Post
Who books flights over the phone these days? Pretty sure delta.com is working just fine!
I wanted to try to call as other guys had mentioned it. Just a test.
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Old 05-18-2020, 05:34 PM
  #15  
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Originally Posted by AUP09 View Post
Unless you give the origin there is not any explanation that can be given.

Multiple ways are currently available to go from PHX to ATL for all days in June.
I'm not asking for your help.
Yeah I could send her on a 3+ leg connection romp thru ATL, MSP or DTW going and coming to PHX - to eventually wind up in ATL to eventually wind up home after a 18 hour plus sojourn and a night in a hotel in the ATL. The only way to get to our home is thru ATL. No matter what, on us she would have to touch the ATL.
The better options were two leg flights all connecting thru ATL going and coming. The sold out flights are on the return legs for he date of travel.She has no flexibility on the return, even if she did she would have to wait 3 days to get on a flight to make it back. doesn't work for business traveler.
SWA had a non-stop, wasn't sold out, so that's what shes on. Sorry. That's the facts.
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Old 05-18-2020, 06:29 PM
  #16  
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Originally Posted by m3113n1a1 View Post
Who books flights over the phone these days? Pretty sure delta.com is working just fine!
I booked online. Then the flight was cancelled and was auto booked to a flight that didn’t work for me. Got an email with the new itinerary that said I could rebook online if the new flight wasn’t satisfactory. Tried and got an error message that said because the itinerary had been changed it couldn’t be rebooked online. Had to call. 3+ hour Phone wait at 5am, 8 hour waits during the daytime. No callback option being offered. Very frustrating and I work here. I Imagine Joe Q Public would be much more upset and less loyal.
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Old 05-18-2020, 06:38 PM
  #17  
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Originally Posted by Rooster435 View Post
I booked online. Then the flight was cancelled and was auto booked to a flight that didn’t work for me. Got an email with the new itinerary that said I could rebook online if the new flight wasn’t satisfactory. Tried and got an error message that said because the itinerary had been changed it couldn’t be rebooked online. Had to call. 3+ hour Phone wait at 5am, 8 hour waits during the daytime. No callback option being offered. Very frustrating and I work here. I Imagine Joe Q Public would be much more upset and less loyal.
Yikes. That sounds pretty bad actually.
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Old 05-18-2020, 07:50 PM
  #18  
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Originally Posted by Rooster435 View Post
I booked online. Then the flight was cancelled and was auto booked to a flight that didn’t work for me. Got an email with the new itinerary that said I could rebook online if the new flight wasn’t satisfactory. Tried and got an error message that said because the itinerary had been changed it couldn’t be rebooked online. Had to call. 3+ hour Phone wait at 5am, 8 hour waits during the daytime. No callback option being offered. Very frustrating and I work here. I Imagine Joe Q Public would be much more upset and less loyal.
I had a similar experience with tickets we purchased on Delta. We gave up on Delta and booked on another airline. We will get our original tickets refunded, since the flight cancelled. I really wanted to spend my paycheck at my employer, but if they don't offer a way to take my money, I can't give it to them. The more I learn about the reservation and trip routing fiascos, the more I understand why we are facing potential furloughs. Our own incompetency in taking money from people who are trying to give it to us is the reason, not lack of demand.
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Old 05-18-2020, 08:07 PM
  #19  
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I’m embarrassed to write this, but:

Why not send your customer experience story directly to Mr. Ed Bastion? The man is surrounded by yes men...this is the nature of large companies ; this is your airline, and he needs to know what’s really going on.

You’ve (presumably) a legit Delta.com email address. Help yourself by helping him. In this instance. (And don’t expect the favor to be returned). For better or for worse, he’s the man in charge of our fates at Big D. He must succeed or we will all go down with him. (Without his golden parachute, of course)
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Old 05-19-2020, 06:39 AM
  #20  
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Originally Posted by Drum View Post
You guys cut too far too fast and too deep. Don't make the same mistake with the pilot group.

This thing is going to bounce back much quicker than you thought. You'll have us stuck in concrete shoes as SWA, JB, and a host of other carriers lap up the market share.
SWA has cut the least amount of flying amongst the big 4. Here is where they are at.

The capacity cuts are needed. Southwest is fresh off its first quarterly pre-tax loss in over a decade, reporting a $144 million pre-tax loss during the three months ending in March on Tuesday. It has cut flying by up to 70% from previously published schedules in April, between 60% and 70% in May and roughly 50% in June.

Flights removed from Southwest schedules include those in “shoulder” periods, or before 7 a.m. and after 8 p.m. local time. In addition, it has reduced its popular Hawaii service to just two daily flights between Honolulu (HNL) and Oakland (OAK).

Despite the cuts, the airline only anticipates filling about 6% of seats in April, and between 5% and 10% in May. This is far below the more than 86% of seats that Southwest filled in the second quarter of 2019.

“To date, capacity cuts have not been enough,” Cowen analyst Helane Becker on Southwest wrote on April 20. She added they they expected further cuts as demand sat near zero.
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