Delta Vacations Booking
03-27-2021, 03:23 PM
#1
Gets Weekends Off
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Joined APC: Oct 2020
Posts: 560
Delta Vacations Booking
Just booked a trip for a wedding. 6 people are going to be staying with us. Originally it was four people. So I call Delta Vacations to upgrade from a 2BR to 3BR villa in Maui.
Total cost of the trip with the 2BR for the week was $14,000 (including flights). Now.... I am literally trying to hand Delta another $3,700 more to switch the room. So I call Delta Vacations. I have been on hold for just over four hours now (see screen shot).
If this is the experience of our customers (which it is.... my first call last week was 2 hours on hold, then I had something to do. Second call was 1 hour and my kid’s got home from school... today I just have some projects to get done in the garage. So figured it’d be worthwhile to call. At this point it is a game and I’m not quitting.
How is this acceptable? Good God.
Total cost of the trip with the 2BR for the week was $14,000 (including flights). Now.... I am literally trying to hand Delta another $3,700 more to switch the room. So I call Delta Vacations. I have been on hold for just over four hours now (see screen shot).
If this is the experience of our customers (which it is.... my first call last week was 2 hours on hold, then I had something to do. Second call was 1 hour and my kid’s got home from school... today I just have some projects to get done in the garage. So figured it’d be worthwhile to call. At this point it is a game and I’m not quitting.
How is this acceptable? Good God.
03-27-2021, 03:38 PM
#4
Gets Weekends Off
Joined APC: Apr 2019
Posts: 1,077
Originally Posted by TegridyFarms
Lol. Probably from positive space commuters getting surveys.
03-27-2021, 04:50 PM
#5
Super Moderator
Joined APC: Dec 2007
Position: DAL 330
Posts: 6,868
Maybe not all, but most third party travel sites have been a train-wreck since Covid. I will never use a third party again. I would rather pay a few more $$$ and have someone responsible whether it is an airline, hotel, car rental company etc. With a third party any hiccup and you get the runaround. I have gotten some great bundled deals over the years but the BS I had to go through with a planned Oktoberfest trip booked via Expedia that was canceled has convinced me they are not worth it.
Scoop
Scoop
03-27-2021, 05:01 PM
#6
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Joined APC: Oct 2020
Posts: 560
Originally Posted by Scoop
Maybe not all, but most third party travel sites have been a train-wreck since Covid. I will never use a third party again. I would rather pay a few more $$$ and have someone responsible whether it is an airline, hotel, car rental company etc. With a third party any hiccup and you get the runaround. I have gotten some great bundled deals over the years but the BS I had to go through with a planned Oktoberfest trip booked via Expedia that was canceled has convinced me they are not worth it.
Scoop
Scoop
03-28-2021, 07:05 AM
#10
Gets Weekends Off
Joined APC: Nov 2020
Position: Enoch Powell Enthusiast
Posts: 2,121
Very surprised big D isn’t at least putting on a phone tree with the “We’re experiencing high call volume, if you’d like us to call you back, press “1”. If you’d like to wait, please stay on the line.”
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
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